EAP Counsellor (On-site)

Optum; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Optum Ireland is seeking an On-site EAP Consultant for a 2-year fixed-term contract. The role focuses on delivering on-site consultation, referrals, and crisis support to client teams, with an emphasis on mental health and resilience.

The position requires a Master's degree in Psychology or related field, an accredited license, and strong experience in risk assessment, training delivery, and data management. Proficiency with Microsoft Office and Teams is essential.

Qualifications

• Master's degree in Psychology, Counselling or Health Psychology is required.
• Accredited and Licensed practitioner.
• Proven clinical experience after qualification.
• Experience designing and delivering psycho-educational training to enhance resilience and coping.
• Professionalism and ethical standards in a corporate environment; confidentiality.
• Proficiency in Microsoft Office Suite and video conferencing technologies.
• Solid data management skills for client information and session records.
• Proficiency with technology including Microsoft Office and Teams.

Responsibilities

• Deliver onsite solution-focused consultation; help clients define goals and action plans.
• Assess and refer to programs including work life, behavioral health, substance abuse, and community resources.
• Assist with referrals for ongoing counseling services as needed.
• Provide limited aftercare monitoring to ensure treatment continuation and safety.
• Offer manager consultation on work-related issues such as performance, trauma, and organizational change.
• Provide crisis intervention and support during critical incidents.
• Conduct on-site training for managers and employees (wellness seminars, health fairs, Lunch & Learns).
• Participate in meetings with team members and support compliance tasks defined by customer and Optum.

Skills

Clinical psychology

Psycho-education training design

Confidentiality & ethics

Microsoft Office

Video conferencing

Data management

Crisis intervention

Team collaboration

Education

Master's degree in Psychology or Counselling

Licensed/Accredited practitioner

Tools

Microsoft Office

Teams

Video conferencing platforms

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

On-site EAP Consultant

You will provide professional onsite services to dedicated customer and team members. You will have varied responsibilities which will include assessment and referral, management consultations, training, and critical incident response and provide support to a team of on‑site consultants and overall performance and client metrics.

Please note: This role is a 2-year fixed-term contract.

Primary Responsibilities

• Deliver solution focused consultation; helping clients define goals, plan action and gain insight
• Assess and refer to appropriate programs and services including but not limited to: Work life, behavioral health, substance abuse/chemical dependency and community-based resources
• Assist with referrals for members needing ongoing/additional counseling services as appropriate
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)
• Provide manager consultation services on a variety of work‑related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work‑life issues
• Provide crisis intervention and management support in response to Critical Incidents
• Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)
• Participate and conduct 1 on 1's, team meetings, and other meetings as required with team members
• Work with team to complete compliance on required task as defined by customer and Optum

Required Qualifications

• Master's degree in Psychology, Counselling or Health Psychology
• Accredited and Licensed practitioner
• Proven solid clinical experience post Qualification
• Proven experience in designing and delivering psycho‑educational training programs to enhance resilience and coping skills
• Proven ability to maintain professionalism and ethical standards in a corporate environment, including effective communication and confidentiality
• Demonstrated proficiency in Microsoft Office Suite and various video conferencing technologies
• Demonstrated solid data management skills, ensuring accurate and efficient handling of client information and session records
• Demonstrated proficiency in technology - including Microsoft Office and Teams

Preferred Qualifications

• Proven experience in settings such as EAP, managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues. Training in EAP, workplace and organizational dynamics
• Demonstrated solid written and verbal communication skills
• Demonstrated solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Demonstrated solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Proven strength and experience in data analysis, planning, organization, accuracy, problem solving, prioritization and rapid execution of multiple tasks

Proven ability to effectively communicate with all levels within the organization and be able to form effective collaborations with others

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug‑free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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