Parking Permits Administrator & Customer Care

Irish Wheelchair Association; Clane; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme Available

Excellent working conditions

25 days annual leave pro- rata

Training and Development opportunities

Employee Assistance Services

Job summary

Irish Wheelchair Association in Clane is seeking an Administrator to oversee the processing of Disabled Parking Permits at the National Mobility Centre. You will liaise with staff and external stakeholders such as GPs and permit applicants, maintain records, and ensure smooth permit issuance.

Strong CRM skills and a professional telephone manner are essential. The role requires accurate data handling, excellent customer service, and the ability to work as part of a small team at the Mobility

Qualifications

• Be highly competent on CRM.
• Excellent interpersonal and communication skills.
• Professional and friendly telephone manner.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Excellent IT skills including Word, Excel, and Outlook.
• Experience managing confidential information.

Responsibilities

• Administer issuing of parking permits.
• Answer incoming telephone calls and respond to customer enquiries professionally.
• Maintain customer records and update databases.
• Handle customer queries and issues, ensuring satisfactory resolution.
• Reconciliation of monies received for parking permits.
• Liaise with GP’s and permit applicants.

Skills

CRM

Interpersonal skills

Telephone etiquette

Attention to detail

Composure under pressure

MS Word / Excel / Outlook

Confidential data handling

Tools

CRM

MS Word

Excel

Outlook

Job description

Irish Wheelchair Association in Clane is seeking an Administrator to oversee the processing of Disabled Parking Permits at the National Mobility Centre. You will liaise with staff and external stakeholders such as GPs and permit applicants, maintain records, and ensure smooth permit issuance.

Strong CRM skills and a professional telephone manner are essential. The role requires accurate data handling, excellent customer service, and the ability to work as part of a small team at the Mobility