Administrator

Irish Wheelchair Association; Clane; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme Available

Excellent working conditions

25 days annual leave pro- rata

Training and Development opportunities

Employee Assistance Services

Job summary

Irish Wheelchair Association in Clane is seeking an Administrator to oversee the processing of Disabled Parking Permits at the National Mobility Centre. You will liaise with staff and external stakeholders such as GPs and permit applicants, maintain records, and ensure smooth permit issuance.

Strong CRM skills and a professional telephone manner are essential. The role requires accurate data handling, excellent customer service, and the ability to work as part of a small team at the Mobility

Qualifications

• Be highly competent on CRM.
• Excellent interpersonal and communication skills.
• Professional and friendly telephone manner.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Excellent IT skills including Word, Excel, and Outlook.
• Experience managing confidential information.

Responsibilities

• Administer issuing of parking permits.
• Answer incoming telephone calls and respond to customer enquiries professionally.
• Maintain customer records and update databases.
• Handle customer queries and issues, ensuring satisfactory resolution.
• Reconciliation of monies received for parking permits.
• Liaise with GP’s and permit applicants.

Skills

CRM

Interpersonal skills

Telephone etiquette

Attention to detail

Composure under pressure

MS Word / Excel / Outlook

Confidential data handling

Tools

CRM

MS Word

Excel

Outlook

Job description

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

Administrator

National Mobility Centre, Clane

The role of this position is to administer the processing of Disabled Parking Permits in the National Mobility Centre in Clane.

Liaison

Liaison will be required with internal IWA staff and Management and also external stakeholders e.g. GP’s and people applying for parking permits for themselves and family members.

Main Duties and Responsibilities

• Administer issuing of parking permits
• Answer incoming telephone calls and respond to customer enquiries professionally.
• Maintain customer records and update databases.
• Handle customer queries and issues, ensuring satisfactory resolution.
• Reconciliation of monies received for parking permits.
• Maintain accurate records of customer interactions.
• Liaise with GP’s and permit applicants
• Undergo training as requested by Parking Permit Manager
• Provide advice to general public on Disabled motoring issues
• Carry out duties as directed by Office Manager, Mobility Centre

PERSON SPECIFICATION

Training, Experience and Qualifications

• Be highly competent on CRM
• Ability to work in a small team in a challenging environment
• Excellent interpersonal and communication skills.
• Demonstrated experience in customer care and administration.
• Professional and friendly telephone manner.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Excellent IT skills including Word, Excel, and Outlook.
• Experience managing confidential information.

Knowledge and Skills

• Excellent customer service skills.
• Some knowledge of the disability sector would be an advantage

Behaviours

• Maintain calm in challenging situations.
• Be solution focussed.
• Be of good character

Competencies

• Planning and Organising
• Communicating and Influencing
• Adaptability Drive and Resilience

Remuneration & Benefits

Annual salary range from €18,165.15 to €28,302.80 DOE

• Pension Scheme Available
• Excellent working conditions
• 25 days annual leave pro- rata
• Training and Development opportunities
• Employee Assistance Services

The closing date for the applications is Tuesday 24th November 2026

Please note - ACADEMIC AND/OR PROFESSIONAL QUALIFICATIONS: - Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.