Outreach Operations Specialist (Arabic and English languages)

TSMG Holding; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

TSMG Holding is seeking a Business Development professional to research and outreach to government and non-government entities for a global mapping platform. You will develop relationships, communicate mutual benefits, and support the Geo Data Upload tool through strategic engagement.

Ideal candidates have 0–1 year in digital/tech firms, strong English and Arabic, and experience with GIS tools. The role emphasizes data quality, cross-functional coordination, and partner onboarding.

Qualifications

• Proven ability in business development and B2B partnerships/sales.
• Experience in digital/tech companies with tech products is required.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Promote the project’s geo mission to authorities and potential partners to share basemap data.
• Research cities across geographies to gather data for the mapping platform.
• Liaise between external partners and internal teams to convey requirements and updates.
• Manage and track data submissions with operations teams and partners.
• Report status, insights, and partner expectations to the Outreach Operations Lead.
• Update internal tools with research, outreach, rejections, and submitted data.

Skills

Fluent English

Fluent Arabic

BD & B2B partnerships

Tech product experience

Salesforce expertise

GIS tools knowledge

Business degree or GIS related

1 year digital/tech experience

Education

Bachelor's degree in Business Admin / GIS / related field

Tools

Salesforce.com

Google Drive

Job description

Role Overview

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• Fluent English
• Fluent Arabic
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge of Geographic Information System tools
• Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities

• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of the mapping platform and benefit end users
• Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc
• Manage and track all data submissions (through GDU or outside GDU) with operations teams and various external partners
• Report details of outreach and/or operational issues to the Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated with the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc
• Manage data pipeline from receiving the data captured by partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize internal and third-party tools to engage with new partners and track communications