Outlet Manager

SURREY HILLS HOLDINGS (PRIVATE LIMITED); Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Surrey Hills Grocer, a growing restaurant concept based in Dublin, Ireland, is seeking an Outlet Manager to oversee daily restaurant operations across multiple concepts including Australian, Spanish, Taiwanese and Japanese formats.

The role requires proven restaurant management experience, strong leadership, and a focus on delivering exceptional guest experiences. You will drive service standards, manage budgets, and lead a motivated team to achieve business objectives.

Qualifications

• Proven experience in restaurant management.
• Strong leadership and interpersonal skills.
• Excellent customer service orientation and problem-solving abilities.

Responsibilities

• Oversee all operation needs of outlet.
• Provide support to Operations Manager & District Managers, establishing and achieving business objectives.
• Lead to ensure brand standards and service quality.
• Manage plans and budgets to meet objectives.
• Motivate team and maintain high team spirit.
• Handle guest complaints professionally and effectively.
• Collaborate with Service Manager on forecasting, scheduling, and profitability evaluation.

Skills

Leadership

Customer service

Interpersonal skills

Problem solving

F&B operations knowledge

Job description

Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.

On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.

Job Description

• Oversee all operation needs of outlet .
• Provides support to Operations Manager & District Managers, establishing and accomplishing business objectives.
• Leadership to ensure factors / standards / brand identity is achieved. Interact and engage with restaurant guests and maintains high quality service standards.
• Accomplishes objectives by following plans & budgets.
• Motivate team members and maintain a high level of team spirit (or team cohesiveness).
• Handle guest complaints effectively and professionally.
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective.
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.

Requirements

• Proven experience in restaurant management, with a strong understanding of F&B operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem-solving abilities.