Optician

Bayfields Opticians and Audiologists; Cork; On-site; EUR 28,000 - 42,000; Full time

Job summary

John Daly Opticians in Cork is seeking an Optical Assistant / Dispensing Optician to join our friendly team. You will be the first welcoming face for clients and will deliver warm, professional service in person, over the phone and by email.

The role involves dispensing glasses and supporting the clinical team to ensure a smooth client journey from start to finish. We value a proactive, team-oriented approach and a genuine desire to create an obsessively great customer experience for every

Qualifications

• Experience in an optical environment is preferred.
• Excellent communication and listening skills.
• Confident interacting with clients face-to-face, on the phone and by email.

Responsibilities

• Being the first point of contact for visitors, ensuring they are welcomed.
• Providing warm, friendly, professional service in person, on the phone and by email.
• Listening to and understanding each client's needs.
• Dispensing glasses and carrying out glasses collections.
• Supporting the clinical team and smooth practice operations.
• Creating a welcoming environment for clients and colleagues.
• Building strong relationships to ensure a genuinely personal experience.

Skills

Customer service

Communication skills

Team player

Attention to detail

Job description

Optical Assistant or Dispensing Optician

Location: Cork, T12 E8WT

Hours: 5 days / 37.5 hours per week (Monday to Saturday 9am - 5:30pm)

About the role

We are looking for an Optical Assistant to join our fabulous team in Cork.

Client Experience Advisor is our new name for Optical Assistant, reflecting the important role you play in creating an obsessively great experience for every client who walks through our doors. At John Daly Opticians, our Client Experience Advisors are at the heart of the client journey. You will be the first friendly face our clients see when they visit the practice and will play a key role in making sure every person feels welcomed, listened to and valued.

As our CEA, you will improve people's lives by providing obsessively great service to our eye care clients, while supporting our clinical team to deliver an exceptional experience from the moment a client contacts us through to the end of their journey.

You will be an ambassador for our vision and values, building great relationships with our clients and prospective clients and making sure their needs are understood and looked after.

What you will be doing:

• Being the first point of contact for everyone visiting the practice, making sure clients are acknowledged and welcomed as soon as they arrive.
• Providing a warm, friendly and professional experience when dealing with clients in person, over the telephone and by email.
• Taking the time to fully listen to and understand each client's needs.
• Consistently delivering Obsessively Great Service through our Welcome, Discover, Delight client journey.
• Working closely with our Optometrists and wider practice team to understand the best solutions for our clients.
• Being confident in dispensing glasses and helping clients choose the right products for their individual needs.
• Carrying out glasses’ collections, ensuring clients are happy with their new eyewear and understand how to care for it.
• Supporting the clinical team with the smooth running of the practice.
• Helping to create a welcoming, professional and positive environment for both clients and colleagues.
• Building strong relationships with our clients and ensuring they receive a genuinely personal experience.

What we are looking for:

We are looking for someone who is friendly, confident and passionate about delivering great customer service.

You will have experience within an optical environment, but most importantly, you will have the right attitude and a genuine desire to make a difference to our clients.

You will be someone who:

• Is confident communicating with people face-to-face, over the telephone and by email.
• Is a great listener and takes the time to understand what people need.
• Takes ownership and follows things through to completion.
• Is confident dispensing glasses and carrying out glasses’ collections.
• Enjoys working as part of a team and supporting colleagues.
• Is commercially aware and understands the importance of finding the right solution for the client.
• Is organised, proactive and able to work in a busy practice environment.
• Shares our commitment to delivering Obsessively Great Service.

Why John Daly Opticians?

At John Daly Opticians, we believe great businesses are built around great people.

We are an independent opticians and audiologists with a strong focus on delivering exceptional clinical care, outstanding customer service and a genuinely personal experience for every client.

Our Welcome, Discover, Delight journey is at the heart of everything we do, and as a Client Experience Advisor, you will play a key role in bringing this to life every day.

We're proud to be independent, giving our teams the power of choice to find the right products and solutions for every client. We want our people to use their knowledge, personality and expertise to create experiences that genuinely make a difference.

If you're passionate about people, love providing great customer service and want to be part of a team that is committed to delivering Obsessively Great Service, we'd love to hear from you.