Operations Excellence Lead

ALINA SPA AND BEAUTIESSS; Dublin; On-site; EUR 45,000 - 58,000; Full time

Job summary

ALINA SPA AND BEAUTIESSS in Dublin is seeking an experienced Operations Supervisor to oversee daily business activities and ensure a smooth workflow. You will monitor staff performance, enforce policies, coordinate schedules, and uphold high customer service standards.

You will address feedback and complaints, supervise hygiene and safety, assist management with policy implementation, and maintain records and regular management reports to support decision-making.

Qualifications

Responsibilities

• Supervise daily business operations to ensure smooth and efficient workflow.
• Monitor staff performance and ensure compliance with company policies and procedures.
• Coordinate staff schedules and allocate duties according to operational needs.
• Ensure high standards of customer service and customer satisfaction.
• Handle customer feedback, complaints, and service-related issues professionally.
• Monitor service quality and ensure compliance with hygiene and safety standards.
• Assist management in implementing operational policies and business strategies.
• Maintain daily operational records and prepare regular reports for management.
• Coordinate with staff to resolve operational issues and improve work efficiency.
• Perform other duties assigned by management to support business operations.

Job description

ALINA SPA AND BEAUTIESSS in Dublin is seeking an experienced Operations Supervisor to oversee daily business activities and ensure a smooth workflow. You will monitor staff performance, enforce policies, coordinate schedules, and uphold high customer service standards.

You will address feedback and complaints, supervise hygiene and safety, assist management with policy implementation, and maintain records and regular management reports to support decision-making.