Onsite Customer Support Technician - Cleanroom Equipment

Applied Materials, Inc.; Leixlip; On-site; EUR 37,000 - 51,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Benefits package

Job summary

Applied Materials, Inc. is seeking a Customer Support Technician in Leixlip, Ireland. You will work hands-on in a cleanroom to build and test multimillion-dollar display and wafer fabrication equipment, collaborating with a team of engineers and technicians and contributing ideas to improve processes.

The role is based at the customer site in Leixlip, Co. Kildare, operating on a rotating day‑and‑night shift with full training provided.

Qualifications

• An associate degree and field experience or technical certification.
• 1–2 years of related work experience in customer/field support.
• Ability to read and interpret electrical and mechanical schematics.
• Proficiency in the Microsoft Office suite (Excel, Word, PowerPoint).
• Clear and effective written/verbal communications skills.

Responsibilities

• Assist in planning the daily work schedule within assigned territory to ensure completion of Installation, Preventive Maintenance and/or remedial maintenance.
• Use escalation policies to keep management informed of down situations.
• Verify and approve the operational quality of system equipment.
• Perform quality checks daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames.
• Instruct customers and trades personnel in the installation, operation and maintenance of systems.
• Troubleshoot and correct process variations on systems with assistance from senior engineers.
• Plan and coordinate support plans with customer management.
• Perform start-up, warranty, paid service, and service contract activities.

Skills

Customer support

Communication

MS Office

Education

Associate degree or technical certification

Tools

Digital multimeter

Job description

Applied Materials, Inc. is seeking a Customer Support Technician in Leixlip, Ireland. You will work hands-on in a cleanroom to build and test multimillion-dollar display and wafer fabrication equipment, collaborating with a team of engineers and technicians and contributing ideas to improve processes.

The role is based at the customer site in Leixlip, Co. Kildare, operating on a rotating day‑and‑night shift with full training provided.