Customer Support Technician

Applied Materials; Leixlip; On-site; EUR 36,800 - 50,600; Full time

Benefits offered by this job

Supportive work culture

Commitment to employee health

Opportunities for learning and development

Job summary

Applied Materials is seeking a Customer Support Technician to work in a cleanroom environment in Leixlip, Ireland. You'll assist in building and testing advanced display and wafer fabrication equipment.

Responsibilities include planning daily work schedules, performing quality checks, and ensuring customer satisfaction. Qualifications require an associate degree or technical certification and 1-2 years of related experience. Full training will be provided.

The role operates on a rotating shift pattern and emphasizes a supportive work culture.

Qualifications

• 1-2 years of related work experience in customer/field support.
• Willingness to learn how to read and interpret electrical and mechanical schematics.
• Knowledge of hand tools and their proper use.

Responsibilities

• Assist in planning the daily work schedule.
• Perform quality checks and maintenance.
• Provide customer support and troubleshooting.

Skills

Proficiency in the Microsoft Office suite

Basic mechanical aptitude

Clear and effective communication skills

Education

Associate degree or technical certification

Tools

Digital multimeter

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world.

What We Offer

• Salary: €36,800.00 – €50,600.00
• Location: Leixlip, IRL
• Supportive work culture that encourages learning, development and growth, with opportunities to tackle challenges and drive innovative solutions for our customers.
• Commitment to employee health and well‑being through various programmes and support.
• Benefits information can be found on our Careers website.

What You’ll Do

As a Customer Support Technician, you’ll work hands‑on in a cleanroom environment to build and test our multimillion‑dollar display and wafer fabrication equipment that powers everyday technology such as VR headsets, smart watches, and smartphones. As a key member of a team of highly skilled engineers, technicians and problem‑solvers, you’ll receive strong collaborative support and contribute new ideas to continuously improve our processes and business.

This role is based at our customer site in Leixlip, Co. Kildare and operates on a rotating day‑and‑night shift pattern. Full training will be provided.

Role Responsibilities

• Assist in planning the daily work schedule within assigned territory to ensure completion of installation, preventive maintenance and/or remedial maintenance.
• Use escalation policies to keep management informed of downtime situations.
• Verify and approve the operational quality of system equipment; perform quality checks daily, weekly, monthly, quarterly, biannual and annual periodic maintenance, and wet cleans as required.
• Instruct customers and trades personnel in installation, operation and maintenance of systems; troubleshoot and correct process variations on systems with assistance from senior engineers.
• Assume responsibility for complete customer satisfaction; plan, communicate and coordinate support plans with customer management.
• Perform start‑up, warranty, paid service and service contract activities; conduct Tier 0, I & II start‑ups within established time frames.
• Use training and experience to identify process‑related system problems.
• Develop and implement plans to increase productivity; track equipment performance, install cycle times and plan uptime improvement.
• Plan and execute support activities on a wide range of Applied Materials’ systems.

Minimum Qualifications

• Associate degree and field experience or technical certification.
• 1–2 years of related work experience in customer/field support.
• Willingness to learn how to read and interpret electrical and mechanical schematics.
• Clear and effective written and verbal communication skills with an emphasis on documentation.
• Proficiency in the Microsoft Office suite (Excel, Word and PowerPoint).
• Basic mechanical aptitude and knowledge in pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Knowledge of hand tools and their proper use, including a digital multimeter.

Physical Requirements

The position is physically demanding and may require standing for extended periods, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, distinguishing colors, working in environments with noise beyond normal levels, using hand and power tools, and operating heavy machinery such as forklifts. Working in a cleanroom may require using appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.