On-Site Level 1 IT Help Desk Analyst

Blackrock Health Group; Lucan; On-site; EUR 30,000 - 40,000; Full time

Job summary

Blackrock Health’s IT Department is seeking a Level 1 Service Desk Analyst to provide first-line technical support to staff across Dublin hospitals. You will handle requests via phone, email, or ticketing system and troubleshoot common software and hardware issues.

The role involves on-call duties and potential multi-site support, with a focus on patient data confidentiality and excellent customer service. ITIL-based practices and MS Office proficiency are expected.

Qualifications

• Experience in customer-facing IT support or helpdesk roles.
• Proficient with Windows OS and Microsoft Office.
• Familiarity with ticketing systems and remote support tools.
• Certifications such as ITIL Foundation or MCSE are advantageous.

Responsibilities

• Provide first-line technical support to end users via phone, email, or ticketing system.
• Troubleshoot software, hardware, and network issues; escalate to Level 2/3 as needed.
• Document issues and resolutions in the ticketing system and knowledge base.
• Collaborate with IT team to resolve problems and improve support processes.
• Participate in an on-call roster and multi-site support as required.

Skills

Customer service

Technical support

Windows OS

Microsoft Office

Communication

Remote support

Ticketing systems

On-call readiness

Education

ITIL Foundation

MCSE or vendor certifications

Tools

Remote support tools

Knowledge base systems

Job description

Blackrock Health’s IT Department is seeking a Level 1 Service Desk Analyst to provide first-line technical support to staff across Dublin hospitals. You will handle requests via phone, email, or ticketing system and troubleshoot common software and hardware issues.

The role involves on-call duties and potential multi-site support, with a focus on patient data confidentiality and excellent customer service. ITIL-based practices and MS Office proficiency are expected.