On-Site AV Technician

FORTÉ Ireland; Dublin; On-site; EUR 38,000 - 48,000; Full time

Job summary

FORTÉ in Ireland is seeking an Onsite AV Technician to test, repair, and maintain AV and VC equipment, ensuring maximum room availability for end users on site. The role is highly customer-service focused, requiring a professional demeanor during interactions with users and colleagues.

You will perform routine testing, troubleshoot projectors, microphones, displays, and LED walls; support high-level events; maintain asset inventories; and liaise with the Helpdesk to resolve tickets with timely

Qualifications

• Demonstrated working knowledge of AV practices and procedures.
• Videoconferencing experience including operation and call setup.
• Experience with web conferencing tools like Webex, Teams, Zoom.
• Excellent English communication, both written and verbal.
• Strong customer-service focus and ability to interact with end users.

Responsibilities

• Test, repair, and maintain AV/VC equipment to ensure room availability.
• Daily testing and troubleshooting of projectors, microphones, speakers, displays, and LED walls.
• Assist in setup and support of multi-room events and company meetings with AV infrastructure.
• Maintain accurate asset inventories and equipment records.
• Update Help Desk with end-user AV requests and ticket statuses.
• Escalate Tier 2 issues to the Service Helpdesk for resolution.

Skills

Customer service

Onsite support

AV troubleshooting

Communication

English fluency

Tools

Webex

Teams

Zoom

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

Role Summary:

The role of the Onsite AV Technician is to test, repair, and/or maintain a variety of Audio Visual (AV) & Videoconferencing (VC) equipment and systems to ensure maximum Room Availability to the end users on site. The role is highly Customer Service focused so the ability to consistently demonstrate a professional demeanor, appearance and attitude while you interact with the end user and other team members is essential.

Essential Duties and Responsibilities:

• Ensure all AV spaces are functional and presentable for use
• Daily system testing to ensure correct operation of AV equipment and room functionality
• Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, Displays and LED Video Walls.
• Perform preventative maintenance to identify problems and steps towards resolution
• Troubleshoot AV problems last minute as required as well as non-critical situations
• Assist in the set up and support of high level, multi room events. Setup and breakdown of
• Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations)
• Maintain accurate asset inventories and equipment records.
• Utilize remote monitoring and management platforms to identify, investigate, and respond to alerts, incidents, and system performance issues.
• Interact and update the Help Desk ticketing system to respond to end user AV requests
• Responsible for escalating all Tier 2 break fix issues to our Service Helpdesk for resolution.

Skills and Abilities

• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization.
• Strong ability to work independently on site to be the single point of contact for the collaboration services at the site yet work as a strong team member within the Helpdesk.
• Communicate with end users to assist with diagnosing and resolving issues that occur.
• Provide basic training of equipment to client personnel.
• Participate in root‑cause analysis of technical issues to assist with the resolution of internal tickets.
• Conduct 1st Level break/fix diagnosis and elevate any technical issues that require further investigation to our Service Department. Coordinate with the Service Helpdesk with Room availability.
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently to meet deadlines.
• Basic computer knowledge.
• Knowledge of basic signal flow for audio, video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills, both verbal and written with fluent English.
• Demonstrated customer service focus and client communication skills.
• Update and recommend processes and procedure changes to better assist customers and resolve issues in an accurate and timely manner.

Education and/or Experience

• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation, call set-up and equipment
• Experience and knowledge of web conferencing tools such as Webex, Teams, Zoom, etc.