On-Call Data Center Systems Engineer

Digital Realty; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

A leading global data center services company in Dublin is seeking a Global Operations Systems Engineer II to provide Tier I and II service support for mission-critical Data Centers. Responsibilities include troubleshooting, incident escalation, and maintaining documentation while participating in a rotating on-call schedule. Candidates should possess a bachelor's degree in computer science or related field, along with experience in 24/7 remote support and familiarity with various alarm systems and communication protocols.

Qualifications

• Bachelor’s degree in computer science, engineering, or related field, or proven experience.
• Prior experience in a 24/7 remote support role.
• Knowledge of BMS, EPMS, and alarm systems like Schneider Electric, Siemens, Honeywell is advantageous.

Responsibilities

• Provide Tier I and II service support for critical 24/7 Data Centers.
• Participate in the rotating on-call schedule.
• Maintain thorough documentation of incidents.

Skills

Customer service

Technical support

Problem-solving

Communication protocols

Education

Bachelor’s degree in computer science, engineering, or related field

Tools

BMS

EPMS

DCIM

Job description

A leading global data center services company in Dublin is seeking a Global Operations Systems Engineer II to provide Tier I and II service support for mission-critical Data Centers. Responsibilities include troubleshooting, incident escalation, and maintaining documentation while participating in a rotating on-call schedule. Candidates should possess a bachelor's degree in computer science or related field, along with experience in 24/7 remote support and familiarity with various alarm systems and communication protocols.