Occupancy Payments & Data Administrator

Dubsimon; Dublin; Hybrid; EUR 16,000 - 18,000; Part time

Job summary

Dublin Simon Community is seeking a part-time Occupancy Payments & Data Administrator to support housing services with accurate daily payment data processing in a hybrid role based in the Dublin area. You will handle payment batching, lodgements, client records in Salesforce, and reconciliations, working with Finance, Housing and Accommodation teams to ensure data integrity.

Experience in financial processing, data entry, and CRM systems is required; knowledge of Irish welfare schemes is a plus.

Qualifications

• Experience with financial processing, payment batching or similar clerical finance tasks.
• Proficiency with digital systems; comfortable learning new software platforms.
• Experience with Salesforce or another CRM systems/database.
• Understanding of Irish welfare system, RAS schemes and housing legislation.

Responsibilities

• Import household budget files into Salesforce and accurately record all associated payments.
• Import daily bank payment files and ensure all transactions are recorded correctly.
• Review daily payments and lodgements, ensuring accuracy and completeness.
• Liaise with services to resolve discrepancies and ensure consistency in records.
• Produce client financial statements using PDF Butler and assist reconciliations.
• Maintain accurate and high-quality financial data within Salesforce.

Skills

Data entry accuracy

Attention to detail

Financial processing experience

Salesforce experience

CRM/database familiarity

Education

QQI Level 6 qualification in Finance, Accounting, Business Administration or related field (or equivalent experience)

Tools

Salesforce

Job description

About Us:

At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About the role:

The Occupancy Payments & Data Administrator will support Dublin Simon Community’s housing and accommodation services by ensuring the accurate and timely processing of daily payment data. This includes importing and batching payment files, managing lodgement records, and maintaining high-quality financial data within Salesforce.

The role is central to ensuring reliable client payment records and will play an important part in supporting the organisation’s full transition to Salesforce. Working closely with Housing, Accommodation, Property, and Finance teams, the role ensures consistency and accuracy across shared systems and contributes to effective reconciliation processes.

Reporting to: Finance Property Accountant

Location: Hybrid/Remote (offices in Dundalk and Smithfield, Dublin)
Contract: Part-time - 19h (4–5 days per week, Monday–Friday)

Salary: €15,960 to €18,107 per year

Key Responsibilities

Payment Processing & File Management

• Import household budget files into Salesforce and accurately record all associated payments.
• Import daily bank payment files and ensure all transactions are recorded correctly.

Occupancy Payments & Lodgements

• Review daily payments and lodgements, ensuring accuracy and completeness.
• Liaise with services to resolve discrepancies and ensure consistency in records.
• Review and investigate unmatched or unallocated payments.
• Allocate unidentified payments to the correct client accounts.
• Coordinate with services to ensure payments are stopped promptly for discharged clients.
• Liaise with the Independent Housing team to ensure accurate allocation of payments.

Statements & Query Resolution

• Produce client financial statements using PDF Butler on a regular basis.
• Work collaboratively with frontline staff across services to resolve payment queries.
• Escalate unresolved discrepancies and support adjustments to charges or arrears where required.
• Liaise daily with the Independent Housing team regarding shared accounts and payment activity.
• Support Finance with reconciliations by providing accurate batch data and resolving queries.
• Maintain accurate and high-quality financial data within Salesforce.
• Ensure all batching and transaction processing is completed in line with procedures.
• Identify and elevate data inconsistencies or system issues.

Write-Off Process

• Review write-off requests for completeness and follow up where necessary.
• Produce regular write-off reports for senior management.

Overpayments & Refunds

• Monitor and identify client overpayments.
• Process refunds in line with procedures and update system records accordingly.

Other Duties

• Support Finance team initiatives, including merger-related activities.
• Undertake additional duties as required.

Person Specification

• QQI Level 6 qualification in Finance, Accounting, Business Administration or related field (or equivalent experience).
• Strong data-entry skills with high levels of accuracy and attention to detail.
• Experience with financial processing, payment batching, or similar clerical finance tasks.
• Proficiency with digital systems; comfortable learning new software platforms.
• Experience with Salesforce or another CRM Systems/database.
• Experience in the charity/social housing sector or working with vulnerable people.
• Understanding of Irish social welfare system, RAS schemes and housing legislation.

Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at [phone]. Shortlisting will continue throughout the recruitment process.

Shortlisting may take place while the vacancy is live, so you may be called for interview and/or the vacancy may be filled before the closing date.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.

Please download to view supporting documents below.

Occupancy Payments _ Data Administrator_V2.docx

Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

[phone]

Recruitment Office

Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland