Night Porter

Dublin One Hotel; Dublin; On-site; EUR 19,286 - 24,796; Part time

Benefits offered by this job

Hotel discounts

Annual stayover after 1 year

Training and progression opportunities

Referral bonus for new team member

Free meals on shift

Dynamic, fast-paced environment

Guest service excellence focus

Job summary

Dublin One Hotel in Dublin is seeking a Night Porter to join our Truly Talented team on a part-time basis (20hrs per week). You will report to the Night Manager and contribute to a fast-paced, guest-focused environment.

The role emphasizes high standards of service during night hours, greeting guests warmly, handling requests, and supporting other departments to prepare for the next day. Axiom Hospitality offers opportunities for training and progression.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist is preferred but not necessary.
• Ability to understand our guests' needs to create exceptional service experiences.
• Excellent personal presentation.
• Ability to function independently with minimal supervision.
• You are a night owl, comfortable working during the night time.
• Excellent communication skills in writing and speaking.
• Enthusiastic team player with a flexible approach.

Responsibilities

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained.
• Assist in the general running of the hotel at night and support other departments in setting up for the next day.
• To continuously improve the quality of the hotel's services.
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention.
• To promote the company values and behaviours at all times.

Skills

Guest service excellence

Night audit experience

Communication skills

Team player

Job description

Salary: 14.15
Job Type: Permanent
Hours: Part-time
Town: Dublin

Designed for creative minds and social spirits, DUBLIN ONE offers unique, stimulating stays for guests who are hungry for more. Cosy rooms, great coffee, and a courtyard to soak up some culture in the heart of one of Dublin's most creative neighbourhoods. We are city stays, with a blooming soul.

We are currently recruiting for a Night Porter to join our Truly Talented team.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• CONTRACT TYPE & HOURS Permanent, Part-time contract (20hrs per week) Schedule to be confirmed
• Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member;
• Free meals while on shift;
• Opportunity to work in a fast-paced and dynamic environment;
• Be part of a team dedicated to providing exceptional guest service;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Porter, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Porter will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• To continuously improve the quality of the hotel's services;
• To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist is preferred but not necessary;
• Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• You are a night owl, comfortable working during the night time;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality Dublin One Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.