Night Guest Services Supervisor - Guest Care & Security

Ballygarry Estate, Hotel and Spa; Tralee; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Supportive and friendly working enviro

Employee Assistance Programme

Job summary

Ballygarry Estate, Hotel and Spa in Tralee, Ireland, seeks a dedicated Night Porter to join our team. You will welcome overnight guests, assist with late check-ins and check-outs, and help maintain security during the night.

The role requires strong communication, independence, and attention to detail. We offer a competitive salary, a supportive environment, and an Employee Assistance Programme.

Qualifications

• Previous experience in hospitality or hotel services preferred
• Excellent communication and interpersonal skills
• Ability to work independently and handle responsibilities during night hours
• Strong attention to detail and problem-solving skills
• Flexibility to work nights, weekends, and holidays as needed

Responsibilities

• Welcome and assist overnight guests, ensuring a smooth and pleasant experience
• Maintain security and safety of the premises during the night shift
• Handle late check-ins and check-outs efficiently
• Respond to guest inquiries and resolve issues promptly
• Assist with basic housekeeping and maintenance tasks as required
• Assist with setting up function areas for events
• Ensure the hotel's integrity and confidentiality are maintained at all times

Skills

Excellent communication

Interpersonal skills

Independent work

Attention to detail

Flexibility (nights/weekends)

Job description

Ballygarry Estate, Hotel and Spa in Tralee, Ireland, seeks a dedicated Night Porter to join our team. You will welcome overnight guests, assist with late check-ins and check-outs, and help maintain security during the night.

The role requires strong communication, independence, and attention to detail. We offer a competitive salary, a supportive environment, and an Employee Assistance Programme.