Night Concierge

Greystar; Cork; On-site; EUR 31,000 - 38,000; Full time

Job summary

Greystar, a leading global real estate platform, seeks a Night Operations/Reception role in Ireland. The position focuses on delivering exceptional customer service, safety, and a smooth transition between day and night operations to ensure high occupancy and resident satisfaction.

The annual base salary starts from €34,600 depending on experience, with potential participation in on-site bonus programs. Candidates will support reception, incident management, and daily community operations during

Responsibilities

• Acts as a role model by demonstrating core values
• Provides reception, administration, and customer service support including key management and lock-outs
• Ensures policy procedures are followed for guest procedures and out-of-hours check-in/out
• Responds to booking inquiries and handovers to ensure full occupancy
• Supports events and activities and helps retain residents
• Delivers timely communication between day and night teams during handovers
• Handles customer complaints with timely action and escalation as needed
• Maintains common amenity areas and reports maintenance needs
• Investigates basic maintenance issues (locks, heating, power)
• Investigates and reports safety, health, and security incidents
• Maintains incident logs and informs Community Manager of trends
• Maintains relationships with neighbours, local authorities and police
• Complies with Health and Safety and data protection policies
• Conducts room and communal area inspections
• Performs other duties as required

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

JOB DESCRIPTION SUMMARY

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community. The annual base salary for this role starts from €34,600 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

KEY ROLE RESPONSIBILITIES

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then
• Investigating maintenance problems and finding solutions where possible, to include: Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert. Greystar is committed to having an accessible and inclusive recruitment process.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

CORE VALUES

• Integrity – We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality – We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism – We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability – We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service – We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork – We work together to accomplish goals, solve problems, and enrich our work environment.