Risk Claims Administration Support

Aviva plc; Dublin; Hybrid; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Generous pension contributions

Annual bonus

Flexible benefits & hybrid work

Job summary

Aviva in Ireland is seeking an Administrative Support colleague to join our Risk Claims team on a 12 month fixed term contract. You will provide high-quality administrative support across selected teams, helping people stay organised, informed and able to focus on delivering for our customers.

You will assist our leadership team with day-to-day controls, processes and coordination to keep the team functioning efficiently and ensure continuity as a colleague moves internally.

Qualifications

• Experience in administrative support, coordination or a similar role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and ability to prioritise and meet deadlines.
• Proficiency in Outlook, Excel, and document editing tools; willingness to learn new tools.
• Proactive, dependable approach with ownership mindset.

Responsibilities

• Provide comprehensive administrative support across teams to ensure efficient and effective day-to-day operations.
• Manage shared mailboxes, prioritising and responding to queries in a timely and professional manner.
• Set up and process newly submitted claims, ensuring accuracy and adherence to internal guidelines.
• Support the processing of medical fee payments, maintaining accuracy and compliance with established procedures.
• Respond to internal and external enquiries, collaborating with other departments to keep communication and workflows running smoothly.

Skills

Administrative support

Coordination

Communication

Attention to detail

IT systems

Tools

Outlook

Excel

Document editing tools

Job description

External Job Advert

We have an opportunity for an Administrative Support colleague to join our Risk Claims team on a 12 month fixed term contract.

This role is central to keeping our operations running smoothly. You’llprovide high‑quality administrative support across selected teams, helping people stay organised,informedand able to focus on delivering for our customers.

You’llassistour leadership team with day‑to‑day controls,processesand coordination, ensuring the team functions efficiently and that essential tasks continue without disruption. This role replaces a colleague moving internally, somaintainingcontinuity is key.

Duties & Responsibilities:

• Provide comprehensive administrative support across teams to ensure efficient and effective day‑to‑day operations.

• Manage shared mailboxes, prioritising and responding to queries in a timely and professional manner.

• Set up and process newly submitted claims, ensuring accuracy and adherence to internal guidelines.

• Support the processing of medical fee payments, maintaining accuracy and compliance with established procedures.

• Respond to internal and external enquiries, collaborating with other departments to keep communication and workflows running smoothly.

Skills& Experiences:

• Experience in administrative support,coordinationor a similar role where organisation and accuracy are essential.

• Strong communicationand relationship‑building skills, with confidence engaging stakeholders across the business.

• Excellent attention to detail and the ability to prioritise, manage deadlines andmaintainhigh‑quality output.

• Proficiencyin core IT systems (e.g. Outlook, Excel, document editing tools) and a willingness to learn new tools.

• A proactive, dependable approach — someone who spots issues early, takes ownership and keeps things running smoothly.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave;take a lookthrough some of our employee benefits!

The expected pay range for this role will fall between €28,000 and €35,000 and salary offered willcommensurate with candidate'slevel of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.

• Generous pension (employee contribution matching of up to 14% if you contribute 8%).

• Annual performance related bonus and pay review.

• Holiday allowance of25 daysplus bank holidays, and the option to buy/sell up to 5 additional days.

• Generous Health & dental insurance contributions.

• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.

• TaxSaver Travel Scheme.

• Up to 40% discount for some Aviva products plus discounts for Friends and Family.

• Professional qualification support and transparent career progression plans.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work .

• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.

• We’re deeply invested in our people, our total reward package has so much to offer.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all.