Network Operations Technician (Starlink)

Xai; Dublin; On-site; EUR 49,000 - 98,000; Full time

Benefits offered by this job

Equity

Comprehensive medical

Vision

Dental coverage

401(k) retirement plan

Short & long-term disability insurance

Life insurance

Various discounts and perks

Job summary

SpaceXSI is seeking a Network Operations Technician (Starlink) to operate the growing Starlink network and scale to millions of users. You will respond to real-time events, triage anomalies, and support engineering teams to root-cause issues across satellites, ground stations, and interconnects.

You will manage changes to improve uptime, work with partners, and ensure minimal downtime while advancing operational processes in a dynamic, mission-critical environment.

Qualifications

• High school diploma or equivalent
• 1+ year experience in troubleshooting and operating computer systems in a network, IT, or security setting (NOC/SOC/DC)
• Bachelor’s degree in information technology, computer science, cybersecurity or STEM discipline
• Industry recognized technical certifications preferred (Network+, Security+, CCNA, JNCIA)
• Experience with debugging complex systems using data analysis
• Basic software experience in Python, SQL, Bash or similar languages

Responsibilities

• Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop and interconnections
• Provide centralized awareness and management of routine and emergency maintenance
• Execute rapid incident response for major network disruptions
• Own investigation, troubleshooting and resolution for common network issues
• Provide advanced troubleshooting support for complex escalations with internal teams
• Measure, preserve, and improve uptime and performance of the Starlink Network
• Follow and improve processes for operating the Starlink Network

Skills

Network troubleshooting

Incident response

Python/SQL/Bash

Data analysis

Attention to detail

Communication

Education

Bachelor’s degree in IT/CS/Cybersecurity or STEM

Tools

Network+

Security+

CCNA

JNCIA

Packet captures

Telemetry

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

NETWORK OPERATIONS TECHNICIAN (STARLINK)

As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe as well as the world largest SuperCompute Datacenter Networks. You will execute operational response to real-time network events and anomalies – mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenance required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities.

RESPONSIBILITIES:

• Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
• Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
• Execute rapid incident response for major network disruptions
• Own investigation, troubleshooting and resolution efforts for common network issues
• Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
• Measure, preserve, and improve the uptime and performance of the Starlink Network
• Follow and improve processes used for operating the Starlink Network

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting, including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), or Data Center Operations

PREFERRED SKILLS AND EXPERIENCE:

• Ability to take on projects that require taking initiative and developing new expertise
• Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
• Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
• Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
• Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
• Familiarity with modern networking technologies including but not limited to: Connectivity (MAC, WiFi, WDM, IPv4 and IPv6) Switching (STP, VLANs, VXLANs, QinQ) Routing (BGP, OSPF, IS-IS, RDMA) Network services (DNS, DHCP, NTP, NAT) Network security (MACsec, ACLs) and Anti-DDoS measures
• Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
• Residential or business customer interaction experience, customer support preferred
• Experience with debugging complex systems using data analysis
• Basic software experience in Python, SQL, Bash or similar languages
• Bachelor’s degree in information technology, computer science, cybersecurity or STEM discipline

ADDITIONAL REQUIREMENTS:

Must be available for day time on-shift rotations and weekends as needed.

COMPENSATION AND BENEFITS:

$55,000 - $110,000 USD Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: location, job-related knowledge and skills, education, and experience. Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

• equity
• comprehensive medical
• vision
• dental coverage
• access to a 401(k) retirement plan
• short & long-term disability insurance
• life insurance
• various other discounts and perks

SpaceXSI is an equal opportunity employer.

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