Network Operations Technician (SpaceXAI / Starlink)

SpaceXSI

Dublin

On-site

EUR 49,000 - 98,000

Full time

14 days+

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Benefits offered by this job

Equity

Comprehensive medical

Vision

Dental coverage

401(k) retirement plan

Short & long-term disability insurance

Life insurance

Discounts and perks

Job summary

SpaceXSI is recruiting a Network Operations Technician in Dublin, Ireland to operate the Starlink network and Starlink datacenter networks at scale. You will respond to real-time events, triage issues, and coordinate with engineers and partners to root-cause problems and prevent recurrence.

The role emphasizes maintaining uptime, improving operational processes, and supporting cross-disciplinary teams in a fast-evolving environment. A day-shift readiness and weekend availability are required.

Qualifications

1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including NOC/SOC/Data Center Operations.
Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline.

Responsibilities

Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, interconnections and presence points.
Provide centralized awareness and management of routine and emergency maintenance.
Execute rapid incident response for major network disruptions.
Own investigation, troubleshooting and resolution for common network issues.
Provide advanced troubleshooting for complex residential and enterprise escalations with internal teams.
Measure and improve uptime and performance of the Starlink Network.
Follow and improve processes for operating the Starlink Network.

Skills

Network operations

Incident response

Troubleshooting

Data analysis

Python/SQL/Bash basics

Customer interaction

Education

High school diploma or equivalent

Bachelor’s degree in IT/CS/Cybersecurity/STEM

Tools

Certifications (Network+, Security+, CCNA, JNCIA)

Job description

Network Operations Technician (SpaceXAI / Starlink)

Dublin, Ireland

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

ABOUT THE ROLE:

As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe as well as the world largest SuperCompute Datacenter Networks. You will execute operational response to real-time network events and anomalies – mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues. You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenance required to improve and sustain service for users, while ensuring minimal network downtime. As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities.

RESPONSIBILITIES:

Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
Execute rapid incident response for major network disruptions
Own investigation, troubleshooting and resolution efforts for common network issues
Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
Measure, preserve, and improve the uptime and performance of the Starlink Network
Follow and improve processes used for operating the Starlink Network

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.

PREFERRED SKILLS AND EXPERIENCE:

Ability to take on projects that require taking initiative and developing new expertise
Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
Familiarity with modern networking technologies including but not limited to:

Connectivity (MAC, WiFi, WDM, IPv4 and IPv6)
Switching (STP, VLANs, VXLANs, QinQ)
Routing (BGP, OSPF, IS-IS, RDMA)
Network services (DNS, DHCP, NTP, NAT)
Network security (MACsec, ACLs) and Anti-DDoS measures
Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
Residential or business customer interaction experience, customer support preferred
Experience with debugging complex systems using data analysis
Basic software experience in Python, SQL, Bash or similar languages
Bachelor’s degree in IT, Computer Science, Cybersecurity or STEM discipline

ADDITIONAL REQUIREMENTS:

Must be available for day time on-shift rotations and weekends as needed

COMPENSATION AND BENEFITS:

$55,000 - 110,000

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: location, job-related knowledge and skills, education, and experience.

Base salary is just one part of our total rewards package at SpaceXSI, which also includes