Network Operations Intern — On-Site Networking

sunlife; Waterford; On-site; EUR 13,000 - 20,000; Full time

Job summary

Sun Life Waterford is offering an internship within the Enterprise Network Services group. The role provides first-level network support to a multi-site environment and hands-on exposure to the company's infrastructure.

You’ll work with network professionals, gain experience in TCP/IP, LAN/WAN, firewalls, VPNs and monitoring tools, and contribute to project deliverables. This on-site internship runs through December 2026 with potential for further opportunities; eligibility requires current

Qualifications

• Currently enrolled in university degree/College diploma in Computer Science, Math or Engineering with a December 2026 or later graduation date.
• Experience in supporting network devices.
• Knowledge of TCP/IP and related protocols.
• Knowledge of LAN/WAN technologies—routers/switches/DNS/DHCP/routing protocols.
• Knowledge of Load Balancing, VPN gateways, Firewalls.
• Knowledge of testing and troubleshooting methodologies.
• Ability to work with minimum supervision.
• Knowledge of network security principles.
• Good verbal and written communication.
• Good project and time management skills.
• Good practitioner of incident management, problem management and change management processes.
• Certifications such as Cisco CCENT/CCNA are a plus.
• Understanding of cabling types and etiquette is an asset.

Responsibilities

• Provide first level support for network issues, handling requests for the services our team is responsible for.
• Serve as a resource on a team of network professionals across a multi-site organization.
• Analyze and resolve or escalation network issues that impair business function.
• Follow established procedures to service and support networking hardware.
• Asset receiving, tracking, and maintaining a close eye on network inventory.
• Consult with internal and external clients to determine requirements for successful project deliverables.
• Accept user requests, triage and analyze them, then resolve or assign as appropriate.
• Use hardware and software knowledge to ensure solutions integrate well into existing environment.
• Work with 2nd and 3rd level teams to ensure documentation is accurate.
• Be flexible in managing workday across a multi-site location.
• Use project-planning skills to complete assigned tasks on time and on budget.
• Act as an interface and provide advice and backup to other analysts and network support personnel.

Skills

TCP/IP knowledge

LAN/WAN technologies

Load Balancing

Firewalls

Networking hardware

Incident management

Change management

Project management

Communication skills

Time management

Education

Cisco CCNA (asset)

Job description

Sun Life Waterford is offering an internship within the Enterprise Network Services group. The role provides first-level network support to a multi-site environment and hands-on exposure to the company's infrastructure.

You’ll work with network professionals, gain experience in TCP/IP, LAN/WAN, firewalls, VPNs and monitoring tools, and contribute to project deliverables. This on-site internship runs through December 2026 with potential for further opportunities; eligibility requires current