Multilingual Customer Experience Lead (EN/ES/PT) | Hybrid

Globoforce Inc.; Dublin; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Health care

Pension

Tuition reimbursement

Employee recognition

Wellness activities

Job summary

Workhuman is seeking a Customer Service Executive fluent in English, Spanish and Portuguese to support a global customer base. You will handle day-to-day requests such as password resets and escalate complex supply chain issues, always aiming for a positive customer experience.

You will be the voice of Workhuman, resolving issues, documenting outcomes, and contributing to process improvements. This role offers a diverse environment with colleagues from over 25 nationalities and a strong focus on

Qualifications

• Fluency in English, Spanish and Portuguese.
• Strong customer service focus and urgency.
• Ability to resolve issues and document outcomes.
• Experience handling diverse, international customers.

Responsibilities

• Assist customers with daily issues like password resets.
• Resolve complex issues such as supply chain malfunctions.
• Provide excellent customer experience via phone or email.
• Document issues and resolutions for continual improvement.

Skills

Fluent in English

Fluent in Spanish

Fluent in Portuguese

Customer experience focus

Relationship-building

Tech-savvy

Job description

Workhuman is seeking a Customer Service Executive fluent in English, Spanish and Portuguese to support a global customer base. You will handle day-to-day requests such as password resets and escalate complex supply chain issues, always aiming for a positive customer experience.

You will be the voice of Workhuman, resolving issues, documenting outcomes, and contributing to process improvements. This role offers a diverse environment with colleagues from over 25 nationalities and a strong focus on