Merchant Growth Lead – Apple Pay eCommerce

Apple Inc.; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

Apple Inc. in Cork, Ireland is seeking an Apple Pay eCommerce Merchant Manager to initiate and engage with merchants to drive Apple Pay acceptance and best-in-class integration on Web and App.

You will lead end-to-end enablement, manage merchant relationships, onboard to deliver optimal UX and conversion, and coach a high-performing team while tracking critical KPIs across pipeline, activation, and go-live milestones.

Qualifications

• Excellent communication skills via email, phone, or in person.
• Self-driven professional with strong organizational skills.
• Results oriented with momentum across short, medium and long sales cycles.
• Proven quota-carrying experience with pipeline management and forecasting.
• Strong problem solving with attention to detail.
• Experience mentoring a sales or business development team.
• Ability to build team culture in a fast-paced, cross-functional org.
• Bachelor degree or 3–5 years of sales or business development experience.

Responsibilities

• Sourcing new merchant opportunities via emails, outbound calls, or inbound lead follow-up, identifying key players, and managing the end-to-end enablement process with merchants and payment partners — from initial discovery and engagement, through commitment, implementation, and launch.
• Maintaining merchant contacts and pipeline status in the internal CRM system, and providing regular updates on account progress and productivity KPIs to leadership and wider Apple teams
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to deliver a best-in-class Apple Pay integration, establishing and maintaining positive business relationships, and supporting merchants through post-go live growth initiatives including UX audits, conversion optimization, and anomaly detection.
• Serving as an escalation point for complex merchant issues or cross-functional conflicts, providing guidance and resolution support to your team in a timely manner
• Building and delivering a communication strategy to evangelize Apple Pay in a one-to-one or one-to-many format, whether in person or via Webinars
• Leading, coaching, and developing a team of Apple Pay Merchant Specialists, setting clear performance expectations, providing regular feedback, and fostering a collaborative, high-performing team culture
• Setting and tracking team goals and KPIs — including pipeline targets, merchant activation rates, and go-live milestones
• Hire and onboard new team members who bring diverse perspectives and the right mix of technical and merchant-facing skills

Skills

Excellent communication

Self-driven

Organization

Quota-carrying experience

Sales forecasting

Problem solving

Mentoring / team leadership

Education

Bachelor degree or 3–5 years of sales or business development experience

Job description

Apple Inc. in Cork, Ireland is seeking an Apple Pay eCommerce Merchant Manager to initiate and engage with merchants to drive Apple Pay acceptance and best-in-class integration on Web and App.

You will lead end-to-end enablement, manage merchant relationships, onboard to deliver optimal UX and conversion, and coach a high-performing team while tracking critical KPIs across pipeline, activation, and go-live milestones.