Apple Pay eCommerce Merchant Manager, EMEIA, Cork

Apple Inc.; Cork; On-site; EUR 90,000 - 120,000; Full time

Job summary

Apple Inc. in Cork, Ireland is seeking an Apple Pay eCommerce Merchant Manager to initiate and engage with merchants to drive Apple Pay acceptance and best-in-class integration on Web and App.

You will lead end-to-end enablement, manage merchant relationships, onboard to deliver optimal UX and conversion, and coach a high-performing team while tracking critical KPIs across pipeline, activation, and go-live milestones.

Qualifications

• Excellent communication skills via email, phone, or in person.
• Self-driven professional with strong organizational skills.
• Results oriented with momentum across short, medium and long sales cycles.
• Proven quota-carrying experience with pipeline management and forecasting.
• Strong problem solving with attention to detail.
• Experience mentoring a sales or business development team.
• Ability to build team culture in a fast-paced, cross-functional org.
• Bachelor degree or 3–5 years of sales or business development experience.

Responsibilities

• Sourcing new merchant opportunities via emails, outbound calls, or inbound lead follow-up, identifying key players, and managing the end-to-end enablement process with merchants and payment partners — from initial discovery and engagement, through commitment, implementation, and launch.
• Maintaining merchant contacts and pipeline status in the internal CRM system, and providing regular updates on account progress and productivity KPIs to leadership and wider Apple teams
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to deliver a best-in-class Apple Pay integration, establishing and maintaining positive business relationships, and supporting merchants through post-go live growth initiatives including UX audits, conversion optimization, and anomaly detection.
• Serving as an escalation point for complex merchant issues or cross-functional conflicts, providing guidance and resolution support to your team in a timely manner
• Building and delivering a communication strategy to evangelize Apple Pay in a one-to-one or one-to-many format, whether in person or via Webinars
• Leading, coaching, and developing a team of Apple Pay Merchant Specialists, setting clear performance expectations, providing regular feedback, and fostering a collaborative, high-performing team culture
• Setting and tracking team goals and KPIs — including pipeline targets, merchant activation rates, and go-live milestones
• Hire and onboard new team members who bring diverse perspectives and the right mix of technical and merchant-facing skills

Skills

Excellent communication

Self-driven

Organization

Quota-carrying experience

Sales forecasting

Problem solving

Mentoring / team leadership

Education

Bachelor degree or 3–5 years of sales or business development experience

Job description

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Cork, County Cork, Ireland Sales and Business Development

Apple Pay and Apple Wallet continue to grow and become integral to the daily lives of our consumers, and with more developments to come, it's an exciting time ahead for the Apple payments and services business. The Wallet, Payments and Commerce (WPC) team is looking for an Apple Pay eCommerce Merchant Manager to initiate and actively engage with potential e-Commerce merchants to drive Apple Pay acceptance, and to enable a best-in-class integration on their digital channels (Web and App).The Apple Pay team help merchants transform the way people shop online and through Apps. We inspire merchants to transform their eCommerce experiences leveraging Apple's iOS platform and payment features.

Description

This is a highly cross functional role that will build rapport through collaborative and engaging communication with external partners (merchants & strategic partners), as well as internal partners within the WPC organization (Business Development, Product and Operations teams just to name a few).In this role, you will be:Sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up, identifying key players, and managing the end-to-end enablement process with merchants and payment partners — from initial discovery and engagement, through commitment, implementation, and launchMaintaining merchant contacts and pipeline status in the internal CRM system, and providing regular updates on account progress and productivity KPIs to leadership and wider Apple teamsOnboarding merchants in partnership with the Apple Pay Technical Specialists to deliver a best-in-class Apple Pay integration, establishing and maintaining positive business relationships, and supporting merchants through post-go live growth initiatives including UX audits, conversion optimization, and anomaly detectionServing as an escalation point for complex merchant issues or cross-functional conflicts, providing guidance and resolution support to your team in a timely mannerBuilding and delivering a communication strategy to evangelize Apple Pay in a one-to-one or one-to-many format, whether in person or via WebinarsLeading, coaching, and developing a team of Apple Pay Merchant Specialists, setting clear performance expectations, providing regular feedback, and fostering a collaborative, high-performing team cultureSetting and tracking team goals and KPIs — including pipeline targets, merchant activation rates, and go-live milestonesHire and onboard new team members who bring diverse perspectives and the right mix of technical and merchant-facing skills

Minimum Qualifications

• Excellent communication skills via various modes of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles
• Proven results in a quota-carrying role, with experience in pipeline management, and sales forecasting
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• Prior experience managing or mentoring a team in a sales, business development, or merchant-facing environment
• Demonstrated ability to build team culture and drive performance in a fast-paced, cross-functional organization
• Bachelor degree or 3–5 years of sales or business development experience

Preferred Qualifications

• Solid understanding of Retail/e-commerce and/or Payment industries a plus

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