Membership Experience Specialist

WHOOP; Munster; On-site; EUR 32,000 - 42,000; Full time

Job summary

WHOOP is seeking a Membership Services Representative in Limerick, Ireland to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. You will troubleshoot devices, apps, and data insights with empathy and efficiency, while actively surfacing member feedback to drive improvements.

The role emphasizes a hospitality-driven approach, strong communication, and the ability to work onsite 75% of the week as part of a fast-paced, growing team.

Qualifications

• Eligible to live and work in Ireland
• Must be able to work onsite 75% of the working week in the Limerick office
• This role is scheduled for five 8-hour shifts per week, with shifts potentially running until 12:00 a.m. local time. Based on business needs, the schedule may transition to four 10-hour shifts per week.
• Passionate about delivering a hospitality-driven member experience, creating personalized, thoughtful, and high-quality interactions that elevate how members feel supported
• Excellent written and verbal communication skills
• Ability to quickly learn, adapt, and absorb new information in a fast-paced environment
• Ability to remain calm, professional, and solutions-oriented while troubleshooting member concerns
• Proven ability to analyze information, troubleshoot problems, and resolve or appropriately elevate issues
• Positive attitude with strong energy and motivation to perform
• Comfortable working in a high-paced environment and adapting to change
• Highly comfortable in a phone-intensive role (50%+), where voice-based support is one of the core functions of the job
• Demonstrates strong resilience, patience, and active listening skills when supporting members in real time
• This role requires the ability to perform core duties across all support channels

Responsibilities

• Deliver exceptional support across phone, email, and chat, creating thoughtful and personalized experiences that build member trust and confidence in WHOOP
• Troubleshoot a wide range of issues related to WHOOP hardware, mobile app functionality, and member data insights with accuracy, empathy, and efficiency
• Identify opportunities to surprise and delight members through proactive problem-solving, education, and high-touch service
• Serve as a strong advocate for members by surfacing trends, identifying recurring friction points, and capturing actionable feedback
• Surface members insights through established Membership services processes to help identity trends, elevate friction points that help inform cross-functional improvements to the member experience
• Maintain accurate and detailed documentation of member interactions in alignment with quality standards and operational best practices
• Meet or exceed key performance metrics including quality, response time, resolution time, and member satisfaction
• Demonstrate accountability, adaptability, and resilience by maintaining strong engagement and responsiveness throughout assigned shifts
• Embrace feedback and continuous learning with a growth mindset, actively seeking opportunities to improve both individual performance and team impact

Skills

Customer service

Communication

Problem solving

Empathy

Time management

Multitasking

Troubleshooting

Phone support

Email support

Job description

WHOOP is seeking a Membership Services Representative in Limerick, Ireland to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. You will troubleshoot devices, apps, and data insights with empathy and efficiency, while actively surfacing member feedback to drive improvements.

The role emphasizes a hospitality-driven approach, strong communication, and the ability to work onsite 75% of the week as part of a fast-paced, growing team.