Member Experience Specialist - Hybrid (Limerick)

Whoop; Limerick; On-site; EUR 32,000 - 52,000; Full time

Job summary

WHOOP is hiring a Membership Services Representative to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. The role requires empathy, curiosity, and a commitment to continuous improvement as you help shape a seamless, personalized experience for every member interaction.

The ideal candidate will thrive in a fast-paced, collaborative environment, with strong communication skills and a hospitality-driven approach.

Qualifications

• Excellent written and verbal communication skills.
• Passionate about delivering a hospitality-driven member experience.
• Ability to quickly learn, adapt and absorb new information in a fast-paced environment.
• Comfortable working in a high-paced, voice-focused role.

Responsibilities

• Deliver exceptional support across phone, email, and chat, building member trust.
• Troubleshoot hardware, app functionality, and data insights with accuracy and empathy.
• Identify opportunities to surprise and delight members through proactive problem-solving.
• Advocate for members by surfacing trends and actionable feedback for improvements.
• Surface member insights to inform cross-functional improvements to the member experience.
• Maintain accurate documentation of member interactions per quality standards.
• Meet or exceed metrics for quality, response time, and satisfaction.
• Demonstrate resilience and accountability across assigned shifts.

Skills

Communication skills

Hospitality mindset

Phone support

Fast learner

Job description

WHOOP is hiring a Membership Services Representative to deliver a world-class member experience by resolving complex issues across hardware, software, and data analytics. The role requires empathy, curiosity, and a commitment to continuous improvement as you help shape a seamless, personalized experience for every member interaction.

The ideal candidate will thrive in a fast-paced, collaborative environment, with strong communication skills and a hospitality-driven approach.