Medical Secretary

Mater Private Network; Dublin; On-site; EUR 32,000 - 45,000; Full time

Job summary

The Mater Private Network is seeking an experienced Medical Secretary to join our team in Dublin. Operating in a dynamic, fast-paced environment across clinics and treatment areas, you will provide vital administrative support to Consultants, ensuring seamless operation of their private practices and the highest standard of patient care.

Key duties include clinic management, patient communication, handling referrals and payments, and maintaining patient records with iMedDoc, PAS, and MS Office.

Qualifications

• Minimum 2 years in a similar medical secretarial role.
• Experience supporting private practices or hospital consultants preferred.
• Proficiency with iMedDoc, Hospital PAS and MS Office.

Responsibilities

• Oversee daily ops for assigned Consultants; schedule clinics across locations.
• Manage patient contacts: calls, emails, voicemails, texts with empathy and care.
• Process referrals and external testing/bookings within set timeframes; collect payments.
• Generate monthly financial reports for Consultants and hospital administration.

Skills

Interpersonal skills

Communication

Coordination

Attention to detail

Working under pressure

Education

Leaving Certificate

Medical Secretary Diploma

Tools

iMedDoc

Hospital PAS

MS Office

Job description

The Mater Private Network is seeking an experienced, high-caliber Medical Secretary to join our team in Dublin. Operating in a dynamic, fast-paced environment across both clinics and treatment areas, you will provide vital administrative support to a dedicated group of Consultants, ensuring the seamless operation of their private practices and the highest standard of patient care.

Key Responsibilities

• Practice & Clinic Management: Oversee daily operations for assigned Consultants; schedule clinic appointments across multiple locations, manage cancellation slots to maximize booking efficiency, and sit consultant clinics directly in Dublin.
• Patient Care & Communication: Serve as a professional, empathetic point of contact for patients; manage incoming calls, emails, voicemails, and text messages promptly while upholding rigorous patient care and safety standards.
• Administrative & Financial Operations: Process all service referrals within established timeframes; manage referrals for external testing/bookings; collect patient payments on behalf of Consultants; generate monthly financial reports for Consultants and hospital administration.
• Documentation & Software Systems: Prepare and verify all necessary patient documentation ahead of clinics; maintain accurate records using iMedDoc, the Hospital Patient Administration System (PAS), and Microsoft Office (Word, Excel, Outlook).

Requirements & Qualifications

• Education: Leaving Certificate or equivalent; a Medical Secretary Diploma or relevant qualifications is highly desirable.
• Experience: Minimum of 2 years’ experience in a similar medical secretarial role, ideally supporting private practices or hospital consultants.
• Technical Proficiency: Hands-on experience with medical administration software (iMedDoc and Hospital PAS) along with proficiency in MS Office.
• Key Skills: Exceptional interpersonal, communication, and coordination skills with deep sensitivity to patient needs; strong attention to detail; ability to exercise initiative to enhance service delivery; proven capacity to work under pressure and meet tight deadlines.
• Flexibility: Adaptability regarding working hours to accommodate varying consultant clinic schedules.

MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER.