Medical Secretary

Bon Secours Health System; Dublin; On-site; EUR 28,000 - 38,000; Full time

Job summary

Bon Secours Hospital Dublin is seeking a Medical Secretary to join the administrative and clinical support team on a permanent full-time basis. You will provide comprehensive secretarial support to consultants and clinical teams, including audio typing, patient scheduling, and handling confidential records.

The role requires exceptional accuracy, strong interpersonal skills, and the ability to manage a wide range of clinical and administrative tasks in a fast-paced hospital environment.

Qualifications

• Proven experience in medical administration or secretarial work.
• At least 2 years working as a Medical Secretary in a busy Hospital environment.
• Demonstrated audio typing skills.
• Strong knowledge of medical terminology.
• Experience using medical administration systems and databases.

Responsibilities

• Provide comprehensive secretarial support to consultants and clinical teams.
• Perform audio typing of clinical letters, reports, and medical documentation with a high degree of accuracy.
• Manage patient records and ensure confidentiality and secure handling of information.
• Schedule patient appointments, investigations, and procedures with clear communication to patients and staff.
• Process referrals, test results, and consultant instructions; manage responses in a timely manner.
• Support Rapid Access Sleep Clinics and other developing areas as required.
• Cover for other Medical Secretaries when practicable.
• Ensure adherence to leave and cover arrangements within the team.

Skills

Audio typing

Medical terminology

Organisational skills

Interpersonal communication

Tools

iMedDoc

PIMS

RIS/PACS

BECS

Q-Pulse

IWA

Swiftqueue

Syngo Dynamics

EndoRad

Job description

Job Title: Medical Secretary (permanent full time)

Reports to: Business Manager

Location: Bon Secours Hospital Dublin

Job Purpose

The Medical Secretary is a key member of the administrative and clinical support team, responsible for providing high-quality secretarial and organisational assistance to clinicians and the wider department. This role requires exceptional accuracy, strong interpersonal skills, and the ability to manage a wide range of clinical and administrative tasks in a fast-paced healthcare environment. The post holder will support daily clinic operations, manage patient communication, and ensure accurate and efficient handling of medical information and related processes.

Key Duties and Responsibilities:

Clinical & Administrative Support

• Provide comprehensive secretarial support to consultants and clinical teams.
• Perform audio typing of clinical letters, reports, and medical documentation with a high degree of accuracy.
• Manage patient records and ensure all information is accurately uploaded, stored, and handled confidentially.
• Schedule patient appointments, investigations, and procedures, ensuring clear communication with patients and clinical staff.
• Process and follow up on referrals, test results, and consultant instructions.
• Manage the response times on clinical letters to ensure that are completed and sent within an efficiently, reasonable and timely manner.
• Support for Rapid Access Sleep Clinics and other developing business areas will be required where reasonably required and practicable.
• Cover may be provided for other Medical Secretaries where practicable and within the individual’s learned or trained discipline.
• Management acknowledges that annual leave, seasonal, and other cover arrangements are dependent on agreement and capacity within the Medical Secretary group. While management will facilitate and support planning where possible, such cover cannot be guaranteed and remains subject to mutual agreement.

Database & Systems Management

The post holder will work confidently across a wide range of hospital systems, including:

• iMedDoc – management of clinic documentation and patient correspondence.

• PIMS – patient registration and sending Theatre/Cathlab bookings.

• RIS/PACS – entering orders for vetting across all modalities; appointing simple orders such as X-rays for Ortho clinics.

• BECS – processing billing and receipting for pre-consultation tests such as Echo/ECG; obtaining patient signatures for claims.

• Q-Pulse – accessing and managing quality documentation.

• IWA – chart ordering for clinics and Radiology CD requests.

• Swiftqueue – booking patients for blood tests or directing them to self-book.

• Syngo Dynamics – viewing Cathlab reports.

• EndoRad – accessing Endoscopy reports.

• Fully engaged in any database system changes NTPF Administration

• Follow National Treatment Purchase Fund (NTPF) processes for referral handling and triage.

• Maintain accurate records and ensure compliance with NTPF administrative requirements, in line with the responsibilities of the Medical Secretary role.

• Patient Interaction & Communication

• Act as first point of contact for patients, consultants, and clinical staff.

• Answer telephone queries with professionalism, clarity, and empathy.

• Provide clear instructions, support, and reassurance to patients regarding appointments and procedures.

• Escalate complex or sensitive issues to appropriate clinical or managerial staff.

Quality, Safety & Compliance

• Maintain strict patient confidentiality at all times.
• Follow hospital policies, GDPR requirements, and clinical governance procedures.
• Ensure accurate and compliant handling of clinical information.

Essential Experience

• Proven experience in medical administration or secretarial work.
• At least 2 years working as a Medical Secretary in a busy Hospital environment.
• Demonstrated audio typing skills.
• Strong knowledge of medical terminology.
• Experience using medical administration systems and databases.

Desirable Experience

• Previous experience in a hospital or healthcare environment.
• Knowledge of NTPF processes.
• Familiarity with the full suite of systems listed above.

Essential Skills

• Flexible with strong organisational ability
• Ability to be flexible in relation to business requirements
• Exceptional accuracy and attention to detail.
• Ability to work under pressure and manage competing priorities.
• Strong initiative and ability to work independently.
• Excellent telephone manner with empathy for patients and families.
• Effective team player with strong multi-tasking skills.
• Energetic, enthusiastic, and compassionate.
• Strong awareness of professional boundaries; able to recognise limitations and elevate concerns appropriately.

CLOSING DATE FOR RECEIPT OF APPLICATIONS 21ST SEPTEMBER 2026

Bon Secours Health System is an equal opportunities employer. Our values of Human Dignity, Compassion, Stewardship, Service and Integrity guide everything we do. We are committed to fostering an inclusive and supportive workplace where all employees have the opportunity to thrive. We welcome applications from individuals of all backgrounds, abilities and perspectives, and provide reasonable accommodations throughout the recruitment process. If you require any assistance, please contact [e-mail]