Medical Administrator – Smithfield, Dublin 7

Hollybank Trustees Ltd; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Alliance Medical are recruiting for a Medical Administrator to join our busy team at our centre in Smithfield, Dublin 7. This is a full-time, permanent role (37.5 hours per week) with working hours Monday to Friday, 7:30am–8:00pm.

The successful candidate will confirm radiology appointments, update systems, manage calls, and be the first point of contact for patients, delivering excellent customer service at all times.

Qualifications

• Flexibility and adaptability required.
• Caring nature and empathetic approach.
• Team player with a collaborative mindset.
• Customer service experience essential.

Responsibilities

• Schedule and confirm radiology appointments.
• Update patient records and internal booking systems.
• Handle incoming/outgoing phone calls and queries.
• Be the first point of contact for patients on arrival.
• Provide excellent customer service throughout visits.
• Coordinate with radiology and clinical staff for smooth operations.
• Explain examinations to reassure patients.

Skills

Flexibility

Caring nature

Team worker

Customer service experience

Job description

Medical Administrator – Smithfield, Dublin 7

Alliance Medical

Location: On site / Co. Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Medical & Healthcare | Administration
Salary: Competitive salary

Alliance Medical are recruiting for a Medical Administrator to join our busy and friendly team at our centre in Smithfield, Dublin 7.

This is a full-time, permanent position (37.5 hours per week) with working hours between Monday and Friday, 7:30am–8:00pm.

Contract: Full-time, Permanent

Working hours: 37.5 hours per week

Candidate is required to be flexible between Mon-Friday, 7.30am-8pm.

This will suit an individual who is enthusiastic and thrives in a fast-paced environment where accuracy is key. The successful candidates will be involved in confirming & scheduling radiology appointments, updating systems, making & receiving phone calls, being the first point of contact to the patients when they arrive to the centre & providing excellent customer service at all times.

Key Responsibilities:

• Schedule and confirm radiology appointments with sensitivity and precision
• Serve as the first point of contact for patients and families, ensuring a warm and professional welcome
• Handle incoming and outgoing phone calls and manage appointment-related queries
• Accurately update patient records and internal booking systems
• Work closely with radiology and clinical staff to ensure smooth day-to-day operations
• Provide consistent, compassionate support to patients and their families throughout their visit
• Provide reassurance to patients by way of clear explanation as to the nature of an examination.

Key Requirements:

• Flexibility & Adaptability
• Caring nature
• Team Worker
• Customer Service experience

Why choose Alliance Medical?

• Family Friendly Working Arrangements
• Employee Assistance Programme
• 25 Annual Leave Days (plus 2 Company days)
• Health Insurance with Laya Healthcare after 1 years' service
• Educational Assistance scheme