Luxury Retail Sales & Clienteling Specialist

Coach; Kildare; On-site; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach is seeking a Sales Associate to serve as the front-line ambassador of our brand in a luxury retail environment in Ireland. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations across omni-channel channels.

This role emphasizes brand loyalty, collaboration with the team, and participation in training programs and inclusion activities.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Fast-paced environment

Luxury retail

Social media & live-stream

EU English

Tools

iPad/laptop

Mobile POS

Job description

Coach is seeking a Sales Associate to serve as the front-line ambassador of our brand in a luxury retail environment in Ireland. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations across omni-channel channels.

This role emphasizes brand loyalty, collaboration with the team, and participation in training programs and inclusion activities.