Luxury Guest Experience Assistant | Elevate Stays in Dublin

The Doyle Collection Ltd.; Dublin; Hybrid; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement 30 days plus

Free meals on duty

Discounted rooms UK Ireland USA

50% off food Doyle Collection

Great transport access

In-house training

Bonuses & recognition

Cycle to work

Pension

Staff parties

Job summary

The Westbury Hotel in Dublin is seeking an Assistant Guest Experience Manager to help craft personalized guest journeys and uphold the highest standards of service. You will support the Guest Experience Manager, address inquiries and collaborate across departments to elevate every guest touchpoint.

Experience in luxury hospitality, strong communication and a passion for exceptional guest experiences are essential.

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Skills

Experience in luxury hospitality

Strong communication

Problem-solving skills

Passion for guest experiences

Job description

The Westbury Hotel in Dublin is seeking an Assistant Guest Experience Manager to help craft personalized guest journeys and uphold the highest standards of service. You will support the Guest Experience Manager, address inquiries and collaborate across departments to elevate every guest touchpoint.

Experience in luxury hospitality, strong communication and a passion for exceptional guest experiences are essential.