Assistant Guest Experience Manager

The Doyle Collection Ltd.; Dublin; Hybrid; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Holiday entitlement 30 days plus

Free meals on duty

Discounted rooms UK Ireland USA

50% off food Doyle Collection

Great transport access

In-house training

Bonuses & recognition

Cycle to work

Pension

Staff parties

Job summary

The Westbury Hotel in Dublin is seeking an Assistant Guest Experience Manager to help craft personalized guest journeys and uphold the highest standards of service. You will support the Guest Experience Manager, address inquiries and collaborate across departments to elevate every guest touchpoint.

Experience in luxury hospitality, strong communication and a passion for exceptional guest experiences are essential.

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Skills

Experience in luxury hospitality

Strong communication

Problem-solving skills

Passion for guest experiences

Job description

Join The Westbury Hotel, a luxury destination in Dublin, as our Assistant Guest Experience Manager. We're seeking a dedicated professional to help create exceptional, personalised experiences for our guests.

Responsibilities:

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Qualifications:

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

The perks of working at The Westbury Hotel:

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin’s social and cultural riches. From the moment guests ascend the hotel’s central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.