Director of Rooms

Doyle Collection; Dublin; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

30 days holiday including publichols

Free meals on duty

Discounted hotel rooms in UK, Ireland,

50% off food when dining with Doyle

Great location with public transport

In-house training team

Bonuses & recognition programmes

Cycle to Work scheme

Staff parties

Job summary

The Westbury, a luxury five-star hotel in Dublin, seeks a visionary Director of Rooms to lead Front Office, Concierge, Guest Experience and Accommodation. You will guide the Rooms Division with a focus on service excellence, training, and a memorable guest journey.

As a member of the Executive Team, you will champion Forbes-level standards, cultivate talent, and drive engagement across teams to sustain the hotel's renowned guest experience.

Qualifications

• Proven senior leadership in luxury hotel settings.
• Track record in developing high-performing teams.
• Experience delivering Forbes-level standards.

Responsibilities

• Lead Front Office, Concierge, Guest Experience and Accommodation.
• Drive service excellence and guest satisfaction.
• Foster engagement and development across the Rooms division.

Skills

Senior leadership

Luxury hospitality

People development

Guest service excellence

Education

Hospitality degree (or equivalent)

Job description

Join one of Ireland's most prestigious five-star hotels.

As Director of Rooms, you will lead Front Office, Concierge, Guest Experience, Accommodation, ensuring every guest receives the exceptional service for which The Westbury is renowned. We are seeking an inspirational leader with luxury hospitality experience, a passion for people, and a commitment to service excellence. As a key member of the Executive Team, you will champion exceptional guest experiences, foster a culture of engagement and development, and uphold the highest standards across the Rooms Division.

What we're looking for:

• Proven senior leadership experience in a luxury hotel
• Strong people leadership and team development skills
• Passion for service excellence and guest satisfaction
• Experience delivering Forbes-level standards and memorable guest experiences

The perks of working at The Westbury Hotel:

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

The Westbury, Dublin

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublin’s social and cultural riches. From the moment guests ascend the hotel’s central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites– showcasing the best of Irish design. Yet, it is it the warmth of welcome that sets the seal on this haven of luxury.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.