Loan Operations Executive 6 Month FTC

Mars Capital; Dublin; On-site; EUR 28,000 - 42,000; Full time

Job summary

Mars Capital offers an Administration role in Dublin to support loan servicing operations, including mailbox management, post processing, and standard customer correspondence. You will issue mortgage statements, update profiles, and ensure timely task completion in line with service standards.

The ideal candidate has strong communication, attention to detail, and ability to work as part of a team in a fast-moving environment; proficiency with Word, Excel and PowerPoint is beneficial.

Qualifications

• Strong communication, written and verbal, with a customer-focused approach.
• Attention to detail and high accuracy in all tasks.
• Ability to adapt to change and support process improvements.
• Proven teamwork and collaboration across departments.

Responsibilities

• Process internal post and cheque payments.
• Mailbox management across multiple mailboxes.
• Generate customer letters and respond to inbound/outbound requests.
• Issue mortgage statements and update loan profiles.
• QA outputs to align with four-eye process and system changes.
• Meet targets and service level agreements.
• Record incidents and engage risk teams to resolve.
• Operate within risk and control environments.

Skills

Excellent communication

Attention to detail

Interpersonal skills

Change readiness

Team player

MS Office proficiency

Education

Relevant APA qualification

Tools

Word

Excel

PowerPoint

Job description

WELCOME TO MARS CAPITAL

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Company Description

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

Our Culture and Way of Working

We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results.

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.

Our Values

Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process.

Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.

Our Environmental, Social and Governance (“ESG”) Commitment

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

Job Description

• Process internal physical post including cheque payments.
• Mailbox management across a variety of mailboxes, both internal and external.
• Progress customer lettering requirement aligned to inbound/outbound post and email requests.
• General loan administration such as issuing mortgage statements, redemption statements and updating profiles
• Performing QA on colleagues’ outputs to align with the four-eye process for manual lettering and system amendments where other team members perform this role.
• Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements
• Consistently records incidents immediately on detection of errors and engages with Risk Partner / Risk Owner to resolve where required.
• Displays awareness of the MCFID risk and control environment, engaging proactively with colleagues and management to identify and mitigate risk.
• Ensure all company processes and procedures are carried out within appropriate timeframes.

Qualifications

• Previous loan servicing or banking experience preferable
• Relevant APA qualification welcome
• Excellent communication skills, both written and verbal
• Attention to detail and accuracy
• Maintaining good interpersonal relationships
• Positive engagement with change initiatives
• Consistently demonstrates that “the customer is at the heart of everything we do” by ensuring that customer impact is considered in the course of all BAU activity
• Ability to react and deal with change in a fast-moving environment
• Proven abilities working with word, excel, power point tools to support outputs for approval/review
• Working as part of a team to achieve common goal. Supporting colleagues and providing advice and/or contribute to problem solving sessions as required

Additional Information

D&I statement