Lead Technician

Aramark; Dungarvan; On-site; EUR 55,000 - 75,000; Full time

Job summary

Aramark Workplace Solutions is recruiting for a Lead Technician (12-month contract) in Dungarvan to support hard services delivery under the IFM Account. The post holder will manage nominated contractors, coordinate front-line on-site team and ensure compliance with safety and GMP requirements.

Reporting to the IFM Account Manager, you will optimise operations, manage audits, schedule training, and cover out-of-hours work as needed to meet SLAs/KPIs.

Qualifications

• Minimum 5 years’ experience of outsourced service delivery within a high quality, customer facing environment.
• Primary qualification as electrician/electrical technician/engineering background.
• Track record in co-ordinating Hard Services delivery in a customer facing role.
• Experience working on a GMP site.
• Pro-active and flexible approach to customer, client and delivery strategies.
• Demonstrable success in leading front-line operatives and TFM service delivery.

Responsibilities

• Manage nominated contractors for performance and strategic fit to client operations and delivery to SLA/KPIs.
• Coordinate efficient operation of the front-line technical team onsite.
• Coordinate all Hard Services activities onsite via Aramark team and nominated 3rd party contractors.
• Ensure compliance to safe working practices per Aramark Safety Statement and client EHS requirements.
• Permit management for the technical team and contractor activities.
• Operate on onsite CAFM and PM systems.
• Ensure maintenance activities comply with client standards and GMP requirements.
• Perform fault finding and equipment defect analysis.
• Monitor audit systems to ensure compliance with SLAs/KPIs.
• Responsible for training schedules for operational technical staff.
• Flexibility to work out of hours and weekends as needed.
• Perform additional tasks to support the delivery of the TFM contract.

Skills

Customer facing

Team leadership

Contract management

Problem solving

Education

Electrician / Electrical technician / Engineering background

Job description

Aramark Workplace Solutions is currently recruiting for aLead Technician (12-month contract) to join one of our growing teams inDungarvan. The successful candidate will report into the IFM Account Manager and will support with the Hard Services elements of contract delivery for our clients.

Responsibilities

• Manage nominated contractors for performance and strategic fit to client operations as well as delivering to SLA/KPIs.
• Co-ordinate the efficient operation of the front-line technical team onsite.
• Co-ordinate all Hard Services activities onsite via Aramark team and nominated 3rd party contractors.
• Ensure compliance to safe working practices as set out in the Aramark Safety Statement and client EHS requirements.
• Permit management for the technical team and technical contractor activities.
• Operate to the onsite CAFM and PM systems onsite.
• Ensure all maintenance activities comply with required client standards and within GMP requirements onsite.
• Perform fault finding & equipment defect analysis as required.
• Monitor and manage audit systems to ensure compliance with Aramark & client SLAs/KPIs.
• Responsible for training schedules for all operational technical staff.
• Flexibility to work out of hours and at weekends where business needs require.
• Perform additional tasks, as required, to support the overall delivery of the TFM contract.

Qualifications

• A minimum of 5 years’ experience of outsourced service delivery within a High Quality, Customer facing environment.
• Primary qualification as electrician/electrical technician/engineering background.
• Track record in the co-ordination of Hard Services delivery in a customer facing role.
• Experience of working on a GMP site.
• Ability to demonstrate a pro-active and flexible approach to customer, client and key operational delivery strategies.
• Demonstrable success in leading front-line operatives and TFM service delivery.
• Experience operating and delivering in a large variety and type of building environments.

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.