Lead ServiceNow Enterprise Systems Analyst

Sony Interactive Entertainment; Dublin; On-site; EUR 80,000 - 100,000; Full time

Job summary

Sony Interactive Entertainment is looking for a Staff Business Systems Analyst to own the strategy roadmap and execution of large projects on the Enterprise Services platform, focusing on ServiceNow. This role supports functions such as HR, Finance, and Supply Chain, driving enterprise-wide solutions.

The ideal candidate has 10–12+ years of business systems analysis experience and strong, hands-on expertise with ServiceNow. Excellent communication skills and a proven track record in delivering enterprise-scale solutions are essential.

Qualifications

• 10–12+ years of experience in business systems analysis or similar roles in SaaS/PaaS environments.
• Strong hands-on experience with the ServiceNow platform and its ecosystem.
• Proven track record delivering enterprise-scale, multi-functional solutions.

Responsibilities

• Define and implement the ServiceNow roadmap, strategy, and priorities.
• Translate complex business needs into scalable, user-centered solutions.
• Lead end-to-end solution design across ServiceNow modules.

Skills

ServiceNow

Business Systems Analysis

Integration Patterns

Agile methodologies

Data Analysis

Tools

Workday

SAP

Microsoft 365

Slack

Job description

Sony Interactive Entertainment is looking for a Staff Business Systems Analyst to own the strategy roadmap and execution of large projects on the Enterprise Services platform, focusing on ServiceNow. This role supports functions such as HR, Finance, and Supply Chain, driving enterprise-wide solutions.

The ideal candidate has 10–12+ years of business systems analysis experience and strong, hands-on expertise with ServiceNow. Excellent communication skills and a proven track record in delivering enterprise-scale solutions are essential.