Lead Principal Engineer, AI Tools for Global Tech Support

Bentley Systems; Dublin; Remote; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Salary and benefits package

Bentley Impact Day

Colleague recognition program

Bentley Achievers platform

Inclusion & wellbeing initiatives

Job summary

Bentley Systems is seeking a highly skilled leader to join our Global Technical Support organization as a Senior Tools Engineer. This remote, home-based role focuses on designing and implementing in-house tools that empower TSEs to analyze log data and leverage AI capabilities effectively.

The ideal candidate brings 10+ years of technical support experience with tool development and AI integration, plus strong leadership and cross-functional collaboration skills.

Qualifications

• 10+ years of experience in technical support with a focus on tool development and AI integration.
• Proven experience in driving cross-functional projects.
• Strong understanding of AI and machine learning concepts in customer support tools.

Responsibilities

• Lead the design, development, and enhancement of in-house tools for Technical Support Engineers.
• Collaborate with cross-functional teams to identify tool requirements and align with goals.
• Drive integration of AI capabilities to improve tool efficiency and accuracy in support.

Skills

Technical leadership

AI integration

Tool development

Cross-functional collaboration

Problem solving

Job description

Bentley Systems is seeking a highly skilled leader to join our Global Technical Support organization as a Senior Tools Engineer. This remote, home-based role focuses on designing and implementing in-house tools that empower TSEs to analyze log data and leverage AI capabilities effectively.

The ideal candidate brings 10+ years of technical support experience with tool development and AI integration, plus strong leadership and cross-functional collaboration skills.