Lead ML Scientist: Deploy AI for Customer Support

Fin. The highest performing Customer Agent; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and equity

Lunch provided

Pension scheme & match up to 4%

Health and dental insurance

Flexible paid time off

Maternity/paternity leave

Relocation support

MacBooks provided

Cycle-to-Work Scheme

AI tools access

Job summary

Fin, a leading AI Customer Agent company, is seeking a Machine Learning specialist to define new ML features, research algorithms, and rapidly prototype for customer use. You'll collaborate with Product and Design to move models to production, shipping fast from offline tests to live beta.

The role requires 3-5 years of ML experience, strong statistics, and advanced ML education. A product-focused team environment, and opportunities to work with cutting-edge transformer models, await the

Qualifications

• Broad applied machine learning knowledge.
• 3-5 years applied ML experience.
• Practical stats knowledge (experiment design, confounding, etc).
• Intermediate programming skills.
• Strong communication skills, across disciplines.
• Comfort with ambiguity.
• Typically have advanced education in ML or related field (e.g. MSc).
• Scientific thinking skills.

Responsibilities

• Identify areas where ML can create value for our customers.
• Identify the right ML framing of product problems.
• Work with teammates and Product and Design stakeholders.
• Conduct exploratory data analysis and research.
• Deeply understand the problem area.
• Research and identify the right algorithms and tools.
• Be pragmatic, but innovate when needed.
• Perform offline evaluation to gather evidence an algorithm will work.
• Work with engineers to bring prototypes to production.
• Plan, measure & socialize learnings to inform iteration.
• Partner deeply with the rest of team to build ML products.

Skills

Applied ML knowledge

3-5 years ML experience

Statistics knowledge

Programming skills

Strong communication

Ambiguity tolerance

MSc or higher in ML

Scientific thinking

Education

MSc in ML or related field

PhD in ML or related field

Tools

Python

SQL

Matplotlib

Job description

Fin, a leading AI Customer Agent company, is seeking a Machine Learning specialist to define new ML features, research algorithms, and rapidly prototype for customer use. You'll collaborate with Product and Design to move models to production, shipping fast from offline tests to live beta.

The role requires 3-5 years of ML experience, strong statistics, and advanced ML education. A product-focused team environment, and opportunities to work with cutting-edge transformer models, await the