Lead End-User Tools & AI Transformation

EirGrid Group; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

EirGrid Group is seeking a Lead of the End User Tools team to enable data-driven decision making through governance and adoption of AI, analytics, and automation tools, including Copilot and Power Platform. This role leads a Centre of Excellence and sets the strategy for citizen solutions across the organisation.

The role balances strategic leadership with hands-on mastery of the platforms, driving adoption, training, and change management across diverse business units.

Qualifications

• Demonstrated experience leading digital transformation, business improvement, organisational change, technology adoption, or enablement initiatives.
• Experience leading, developing, and mentoring teams.
• Strong consulting and stakeholder engagement skills, with the ability to build trusted relationships across all levels of an organisation.
• Proven ability to identify business challenges and translate them into practical opportunities for improvement through technology.
• Excellent communication, facilitation, presentation, and influencing skills.
• Proven ability to translate technical concepts into clear, practical guidance for non-technical audiences.
• Good understanding of Microsoft 365, Microsoft Copilot, Power Platform, and related productivity, automation, analytics, and AI technologies.
• Experience designing and delivering training, workshops, communications, or organisational adoption programmes.
• Strong understanding of change management principles and approaches.
• Understanding of governance, information security, data management, and responsible AI principles.
• Strong analytical and problem-solving skills, with the ability to evaluate opportunities, prioritise competing demands, and focus effort where the greatest business value can be achieved.
• Experience balancing strategic planning with practical delivery in a complex stakeholder environment.
• Ability to influence without direct authority and achieve outcomes through collaboration and partnership.
• Awareness of low-code platforms, intelligent agents, automation technologies, analytics platforms, and emerging AI capabilities.
• Relevant qualifications or equivalent professional experience in business transformation, organisational change, technology, learning and development, management consulting, or a related discipline.

Responsibilities

• Lead the End User Tools Team and contribute to the development of EirGrid's citizen solutions strategy and roadmap.
• Partner with business leaders and teams to identify opportunities to simplify work, improve decision-making, remove manual effort, and deliver measurable business value through the use of approved technologies.
• Facilitate discovery workshops, stakeholder engagements, and use case assessments to understand business challenges and identify opportunities for improvement.
• Build trusted relationships across the organisation and act as a strategic advisor on the effective use of AI, automation, analytics, and low-code technologies.
• Develop and deliver adoption, communication, training, and change management plans that support successful and sustainable business outcomes.
• Promote the effective use of Microsoft Copilot, Power Platform, and other approved citizen solution platforms across the organisation.
• Develop and deliver demonstrations, workshops, learning programmes, and awareness campaigns that increase user capability and confidence.
• Enable business teams to design, build, and manage their own solutions within approved governance, security, and compliance frameworks.
• Establish and promote standards, guardrails, and best practices for responsible use of AI, automation, analytics, and low-code technologies.
• Work closely with IT, Cyber Security, Data Governance, Enterprise Architecture, and other stakeholders to ensure citizen solutions align with organisational policies and standards.
• Identify opportunities for intelligent agents, automation, reporting, and low-code solutions, and coordinate specialist support where required.
• Monitor adoption, business outcomes, user satisfaction, and organisational capability, and provide regular insights and recommendations to leadership teams.
• Develop the capability of the End User Tools Team through coaching, mentoring, knowledge sharing, and continuous improvement.
• Champion a culture of responsible innovation, continuous learning, experimentation, and self-service problem solving across the organisation.
• Act as a role model for collaboration, customer focus, and continuous improvement.
• Measure and communicate the business value delivered through citizen solutions, including productivity improvements, process simplification, reduced manual effort, and increased organisational capability.

Job description

EirGrid Group is seeking a Lead of the End User Tools team to enable data-driven decision making through governance and adoption of AI, analytics, and automation tools, including Copilot and Power Platform. This role leads a Centre of Excellence and sets the strategy for citizen solutions across the organisation.

The role balances strategic leadership with hands-on mastery of the platforms, driving adoption, training, and change management across diverse business units.