Lead, End User Tooling

EirGrid Group; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

EirGrid Group is seeking a Lead of the End User Tools team to enable data-driven decision making through governance and adoption of AI, analytics, and automation tools, including Copilot and Power Platform. This role leads a Centre of Excellence and sets the strategy for citizen solutions across the organisation.

The role balances strategic leadership with hands-on mastery of the platforms, driving adoption, training, and change management across diverse business units.

Qualifications

• Demonstrated experience leading digital transformation, business improvement, organisational change, technology adoption, or enablement initiatives.
• Experience leading, developing, and mentoring teams.
• Strong consulting and stakeholder engagement skills, with the ability to build trusted relationships across all levels of an organisation.
• Proven ability to identify business challenges and translate them into practical opportunities for improvement through technology.
• Excellent communication, facilitation, presentation, and influencing skills.
• Proven ability to translate technical concepts into clear, practical guidance for non-technical audiences.
• Good understanding of Microsoft 365, Microsoft Copilot, Power Platform, and related productivity, automation, analytics, and AI technologies.
• Experience designing and delivering training, workshops, communications, or organisational adoption programmes.
• Strong understanding of change management principles and approaches.
• Understanding of governance, information security, data management, and responsible AI principles.
• Strong analytical and problem-solving skills, with the ability to evaluate opportunities, prioritise competing demands, and focus effort where the greatest business value can be achieved.
• Experience balancing strategic planning with practical delivery in a complex stakeholder environment.
• Ability to influence without direct authority and achieve outcomes through collaboration and partnership.
• Awareness of low-code platforms, intelligent agents, automation technologies, analytics platforms, and emerging AI capabilities.
• Relevant qualifications or equivalent professional experience in business transformation, organisational change, technology, learning and development, management consulting, or a related discipline.

Responsibilities

• Lead the End User Tools Team and contribute to the development of EirGrid's citizen solutions strategy and roadmap.
• Partner with business leaders and teams to identify opportunities to simplify work, improve decision-making, remove manual effort, and deliver measurable business value through the use of approved technologies.
• Facilitate discovery workshops, stakeholder engagements, and use case assessments to understand business challenges and identify opportunities for improvement.
• Build trusted relationships across the organisation and act as a strategic advisor on the effective use of AI, automation, analytics, and low-code technologies.
• Develop and deliver adoption, communication, training, and change management plans that support successful and sustainable business outcomes.
• Promote the effective use of Microsoft Copilot, Power Platform, and other approved citizen solution platforms across the organisation.
• Develop and deliver demonstrations, workshops, learning programmes, and awareness campaigns that increase user capability and confidence.
• Enable business teams to design, build, and manage their own solutions within approved governance, security, and compliance frameworks.
• Establish and promote standards, guardrails, and best practices for responsible use of AI, automation, analytics, and low-code technologies.
• Work closely with IT, Cyber Security, Data Governance, Enterprise Architecture, and other stakeholders to ensure citizen solutions align with organisational policies and standards.
• Identify opportunities for intelligent agents, automation, reporting, and low-code solutions, and coordinate specialist support where required.
• Monitor adoption, business outcomes, user satisfaction, and organisational capability, and provide regular insights and recommendations to leadership teams.
• Develop the capability of the End User Tools Team through coaching, mentoring, knowledge sharing, and continuous improvement.
• Champion a culture of responsible innovation, continuous learning, experimentation, and self-service problem solving across the organisation.
• Act as a role model for collaboration, customer focus, and continuous improvement.
• Measure and communicate the business value delivered through citizen solutions, including productivity improvements, process simplification, reduced manual effort, and increased organisational capability.

Job description

We are at the heart of Ireland’s energy transition - connecting, operating and transforming the electricity grid to support a low carbon, renewable future.

We are building talented teams that tackle real world challenges every day and help us to achieve our goal to prepare the grid to carry up to 80% of Ireland’s electricity from renewable sources.

We are proud to be a certified Great Place to Work, recognised for our culture built on trust, collaboration and inclusion. At EirGrid you will find supportive teams, opportunities to grow and meaningful work. We also offer secure employment with a range of flexible and family friendly working policies to support your life and wellbeing. If you want to know more about what EirGrid has to offer you, visit .

If you are ready to make an impact and grow your career in a purpose-led organisation, your journey starts here.

The Opportunity

The Lead of the End User Tools team is responsible for enabling the business to work more efficiently and make more data-driven decisions through the safe, well-governed adoption of AI, analytical and automation tools. Today this means Microsoft Copilot and the Power Platform; over time it will extend to other capabilities as they emerge. The Lead of the End User Tools owns the End User Tools strategy and operating model, builds and runs the Centre of Excellence (CoE), and acts as the principal point of contact and evangelist for the team across the organisation. The role balances strategic direction and stakeholder influence with hands-on understanding of the platforms, and is built around a "rules, schools and tools" model — governance and guardrails (rules), training and enablement (schools), and access to and provisioning of the right capabilities (tools). Success is measured by adoption, efficiency gains and value realised across the business — not by experimentation alone.

Key Responsibilities

• Lead the End User Tools Team and contribute to the development of EirGrid's citizen solutions strategy and roadmap.
• Partner with business leaders and teams to identify opportunities to simplify work, improve decision-making, remove manual effort, and deliver measurable business value through the use of approved technologies.
• Facilitate discovery workshops, stakeholder engagements, and use case assessments to understand business challenges and identify opportunities for improvement.
• Build trusted relationships across the organisation and act as a strategic advisor on the effective use of AI, automation, analytics, and low-code technologies.
• Develop and deliver adoption, communication, training, and change management plans that support successful and sustainable business outcomes.
• Promote the effective use of Microsoft Copilot, Power Platform, and other approved citizen solution platforms across the organisation.
• Develop and deliver demonstrations, workshops, learning programmes, and awareness campaigns that increase user capability and confidence.
• Enable business teams to design, build, and manage their own solutions within approved governance, security, and compliance frameworks.
• Establish and promote standards, guardrails, and best practices for responsible use of AI, automation, analytics, and low-code technologies.
• Work closely with IT, Cyber Security, Data Governance, Enterprise Architecture, and other stakeholders to ensure citizen solutions align with organisational policies and standards.
• Identify opportunities for intelligent agents, automation, reporting, and low-code solutions, and coordinate specialist support where required.
• Monitor adoption, business outcomes, user satisfaction, and organisational capability, and provide regular insights and recommendations to leadership teams.
• Develop the capability of the End User Tools Team through coaching, mentoring, knowledge sharing, and continuous improvement.
• Champion a culture of responsible innovation, continuous learning, experimentation, and self-service problem solving across the organisation.
• Act as a role model for collaboration, customer focus, and continuous improvement.
• Measure and communicate the business value delivered through citizen solutions, including productivity improvements, process simplification, reduced manual effort, and increased organisational capability.

Knowledge, Skills And Experience

• Demonstrated experience leading digital transformation, business improvement, organisational change, technology adoption, or enablement initiatives.
• Experience leading, developing, and mentoring teams.
• Strong consulting and stakeholder engagement skills, with the ability to build trusted relationships across all levels of an organisation.
• Proven ability to identify business challenges and translate them into practical opportunities for improvement through technology.
• Excellent communication, facilitation, presentation, and influencing skills.
• Proven ability to translate technical concepts into clear, practical guidance for non-technical audiences.
• Good understanding of Microsoft 365, Microsoft Copilot, Power Platform, and related productivity, automation, analytics, and AI technologies.
• Experience designing and delivering training, workshops, communications, or organisational adoption programmes.
• Strong understanding of change management principles and approaches.
• Understanding of governance, information security, data management, and responsible AI principles.
• Strong analytical and problem-solving skills, with the ability to evaluate opportunities, prioritise competing demands, and focus effort where the greatest business value can be achieved.
• Experience balancing strategic planning with practical delivery in a complex stakeholder environment.
• Ability to influence without direct authority and achieve outcomes through collaboration and partnership.
• Awareness of low-code platforms, intelligent agents, automation technologies, analytics platforms, and emerging AI capabilities.
• Relevant qualifications or equivalent professional experience in business transformation, organisational change, technology, learning and development, management consulting, or a related discipline.

Closing date for applications

26/10/2026

Please note we receive a high volume of applications, and as every application is carefully reviewed our response time may vary. If you agree to be considered for other roles this may result in a delayed response as we establish the best fit for your experience. We appreciate your patience.

We value potential as much as experience.

We're dedicated to diversity and inclusion at EirGrid. We recognise the strength that comes from having a diverse workforce and the importance of a supportive culture for all our people to achieve their potential. Our diversity and inclusion networks have been designed to create an inclusive culture that enables our people to feel a sense of belonging at work.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.