Land Freight Supervisor

Morgan McKinley; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Morgan McKinley is seeking a capable Land Freight Team Supervisor to lead a busy road freight operation in North, Co. Dublin.

The role focuses on overseeing domestic and international shipments, developing a high-performing team and delivering excellent customer service. The successful candidate will manage operations across customers, carriers and customs, driving continuous improvement and ensuring compliance with service levels.

Qualifications

• 3+ years' experience within road freight, land transport or logistics operations, including supervisory responsibilities.
• Proven ability to lead, develop and motivate teams in a fast-paced environment.
• Strong knowledge of domestic and international road freight operations and compliance.

Responsibilities

• Oversee domestic and international road freight shipments and schedules.
• Ensure shipments comply with procedures, regulations and SLAs.
• Support and coach the road freight team to meet KPIs and service targets.
• Build relationships with customers, carriers and internal stakeholders.
• Collaborate with customs on import/export matters and accuracy of data.

Skills

Road freight operations

Team leadership

Customer service

Stakeholder management

Transport management systems

Microsoft Office

Tools

Transport Management System

Microsoft Office

Job description

Morgan McKinley is delighted to be partnering with a key global logistics player on the appointment of a Land Freight Team Supervisor based in North, Co. Dublin.

This is an excellent opportunity for an experienced road freight professional to take on a pivotal leadership role within a fast-paced, customer-focused logistics operation. The successful candidate will oversee the day-to-day management of domestic and international road freight activities, while leading and developing a high-performing operational team.

Working across customers, carriers, customs, transport planning and internal stakeholders, you will play a key role in ensuring freight moves efficiently, compliantly and in line with agreed service levels.

The ideal candidate will combine strong operational expertise with proven people-management capabilities and a genuine focus on customer service, continuous improvement and commercial performance.

Key Responsibilities

Operational Leadership

• Oversee the creation, coordination and execution of domestic and international road freight shipments.
• Ensure all shipments are managed in accordance with internal procedures, regulatory requirements and customer SLAs.
• Act as a key escalation point for customer queries, transport delays, service issues and complaints.
• Work closely with the Customs team on import, export and other customs-related matters.
• Develop and optimise Land Freight workflows to ensure the efficient transfer of information across departments.
• Identify opportunities to eliminate duplication, streamline processes and improve operational efficiency.
• Provide hands-on operational support to the team where required.
• Build and maintain strong, long-term relationships with customers across Ireland and the UK.
• Liaise closely with Transport Planning and carrier partners to ensure customer requirements are delivered efficiently and effectively.
• Act as a key point of contact for queries and operational matters relating to strategic customers.
• Develop strong working relationships across internal departments, depots and external partners.
• Promote effective communication and collaboration between the Land Freight function and the wider operation.
• Maintain a consistently high standard of customer service throughout the shipment lifecycle.
• Lead, coach and motivate the Road Freight operations team.
• Allocate workloads effectively and monitor team performance against agreed KPIs.
• Provide regular feedback, coaching and performance support to team members.
• Identify training and development requirements and support the ongoing growth of team capability.
• Lead the onboarding and integration of new team members, ensuring they are fully supported throughout their induction.
• Foster a positive, collaborative and high-performance team culture.

Performance & Continuous Improvement

• Prepare, analyse and circulate customer KPI reports.
• Review internal performance data covering areas such as delivery performance, cost efficiency and customer satisfaction.
• Identify trends, issues and performance outliers and implement appropriate corrective actions.
• Monitor individual and team KPIs, using coaching and performance management to drive continuous improvement.
• Identify and implement opportunities to improve processes, productivity and operational efficiency.

About You

The successful candidate will ideally bring:

• 3+ years' experience within road freight, land transport or logistics operations, including at least 1 year in a supervisory or team leadership capacity.
• Proven experience leading, supporting and developing teams within a fast-paced operational environment.
• Strong knowledge of domestic and international road freight operations.
• Experience with customs import and export processes.
• Strong customer service and stakeholder management skills.
• Excellent communication, interpersonal and negotiation abilities.
• A proactive, solutions-focused approach to operational challenges.
• The ability to remain calm, organised and decisive in a time-critical environment.
• Strong organisational and prioritisation skills.
• Experience using transport management systems and Microsoft Office.
• A strong understanding of operational KPIs and performance management.
• A continuous-improvement mindset, with the ability to identify and implement more effective ways of working.

Why Consider This Opportunity?

This is an opportunity to join a globally established logistics organisation at an important point in its continued development in the Irish market.

You will have significant exposure across road freight operations, customer management, customs and internal stakeholders, while having the opportunity to directly influence team performance, operational standards and continuous improvement.

For an ambitious logistics professional looking to take the next step in their career, this role offers the opportunity to make a tangible impact within a highly operational and customer-focused environment.