Operations Manager

OIA Global; Dublin; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Training and development

Friendly, fun and relaxed culture

Access to OIA University

Milestone recognition

Job summary

OIA Global in Dublin is seeking an Operations Manager to oversee freight operations and lead the Dublin branch team with autonomy over workflow, data integrity and customer service. You will drive operational excellence while maintaining compliance with regulations and aligning with branch targets.

You will manage financial disciplines, develop relationships with customers and partners, and coach the team to deliver high-quality service in a fast-paced logistics environment.

Qualifications

• Previous supervisory experience in freight forwarding is essential.
• Ability to build internal and external relationships with suppliers, customers and colleagues.
• Motivate staff to deliver operational excellence and outstanding service at all times.
• Demonstrate leadership and teamwork to guide the operations team.

Responsibilities

• Oversee delivery of freight operations with autonomy on workflow and data integrity.
• Lead the Dublin branch operations and drive customer service quality.
• Ensure compliance with freight forwarding and customs regulations.
• Manage pricing negotiations to maximise profitability.
• Coordinate with Finance on CODs, aged debt and queries.

Skills

Team leadership

Freight forwarding

Stakeholder communication

Tools

CargoWise

Job description

Career Opportunities: Operations Manager (4429)

Requisition ID4429-Posted08/26/2026-Operations- Job Location (country) (1) - Job Location (region) (1)

Are you an experienced Manager or someone who would like to take the next step in their career and would be interested in an exciting opportunity to manage the operational teams for ourDublinBranch?

You willbe responsible forthe delivery of all freight operations with particular attention and full autonomy on workflow,tasksand data integrity to support the Branch Performance Metrics. A keen focus on driving both operational excellence and quality will be the underlying driver to success.

Essential duties and responsibilities:

• Ensure smooth running of operations through the effective management of the team.
• Ensure effective and efficient use ofCargoWise.
• Ensure compliance with regulations byremainingup to dateon freightforwardingand customs regulations.
• Lead OIA Global Aviation Security & GDP Accreditation.
• Be aware of potential customers and look for opportunities to develop the business.
• Maintain awareness of forwarding andlogisticsmarkets – including potential new investments, keycustomersand competition.
• Maintain& developexisting business relationships.
• Ensure effective negotiation onpricestomaximizeprofitability
• Provide effective and constant communications with customers.
• Be proactive when faced with problems.
• Ensure team activities reflect yourhigh levelof customer service.
• Maintain strong financial disciplines, ensuring that the teamunderstandandcomply.
• Work in line with finance requirements,including the month-end procedures.
• Liaise/support with the Finance department on CODs, ageddebtand query escalation.
• Be responsible forthe overall performance of the Operations Team.
• Coach, develop and motivate the team on operational tasks, ensuring they have the knowledge to complete their duties.

What we need from you:

• Previousexperience working in a supervisory capacity within freight forwarding is essential
• Demonstrate the ability to build effective relationships internally and externally with suppliers, customers,agentsand colleagues
• Manage and motivate staff effectively whilstensuring operational excellence and outstanding service delivery at all times
• Display admiral leadership qualities anddemonstratea strong teamwork ethic
• Eligibility to work in the country in which you will be employed is essential

What we can offer you:

• Training and development
• Friendly,funand relaxed culture
• Access to OIA University 1000’s of courses for personal and professional development
• Milestone recognition and participation various employee recognition competitions