Lab Customer Success & Support Coordinator

Als; Clonmel; On-site; EUR 32,000 - 38,000; Full time

Job summary

ALS is a global team harnessing scientific testing and data-driven insights to build a healthier future. The Customer Services Coordinator acts as a liaison between the customer base and the laboratory, handling inquiries, processing requests, and fulfilling customer needs to ensure satisfaction.

Day to day, you will manage customer accounts, escalate complex queries, monitor sample progress, and contribute to customer support strategies.

Qualifications

• Must hold a qualification in Science or have experience working in a laboratory.
• Customer service experience within a commercial organisation, ideally within a similar environment.
• Excellent planning, organisational and time management skills.
• Effective communication skills both written & verbally.
• Professional and flexible approach to work with a firm focus on the customer.

Responsibilities

• Responds to customer enquiries and provides a speedy and thorough resolution to customer issues.
• Day to day management of customers’ accounts ensuring proactive & interactive relationships are developed.
• Redirects complex queries to the relevant team members for resolution.
• Monitors sample progress through the laboratory to ensure customer requirements are met.
• Participates in development or improvement initiatives and supports best practices for customer support.

Skills

Science background

Customer service

Planning & Organisation

Communication

IT systems proficiency

Education

Science qualification

Tools

MS Office

Job description

ALS is a global team harnessing scientific testing and data-driven insights to build a healthier future. The Customer Services Coordinator acts as a liaison between the customer base and the laboratory, handling inquiries, processing requests, and fulfilling customer needs to ensure satisfaction.

Day to day, you will manage customer accounts, escalate complex queries, monitor sample progress, and contribute to customer support strategies.