Customer Services Coordinator

Als; Clonmel; On-site; EUR 32,000 - 38,000; Full time

Job summary

ALS is a global team harnessing scientific testing and data-driven insights to build a healthier future. The Customer Services Coordinator acts as a liaison between the customer base and the laboratory, handling inquiries, processing requests, and fulfilling customer needs to ensure satisfaction.

Day to day, you will manage customer accounts, escalate complex queries, monitor sample progress, and contribute to customer support strategies.

Qualifications

• Must hold a qualification in Science or have experience working in a laboratory.
• Customer service experience within a commercial organisation, ideally within a similar environment.
• Excellent planning, organisational and time management skills.
• Effective communication skills both written & verbally.
• Professional and flexible approach to work with a firm focus on the customer.

Responsibilities

• Responds to customer enquiries and provides a speedy and thorough resolution to customer issues.
• Day to day management of customers’ accounts ensuring proactive & interactive relationships are developed.
• Redirects complex queries to the relevant team members for resolution.
• Monitors sample progress through the laboratory to ensure customer requirements are met.
• Participates in development or improvement initiatives and supports best practices for customer support.

Skills

Science background

Customer service

Planning & Organisation

Communication

IT systems proficiency

Education

Science qualification

Tools

MS Office

Job description

At ALS, we encourage you to dream big.When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.The Customer Services Coordinator acts as a liaison between the customer base and the laboratory, processes requests, tackles general queries, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.The day to day:Responds to customer enquiries and provides a speedy and thorough resolution to customer issues and problemsDay to day management of customers’ accounts ensuring that a proactive & interactive relationship is developedRedirects more complex queries to the relevant team membersProactive monitoring of sample progress through the laboratory to ensure that the customers’ requirements are met and any issues are identifiedResponds to all enquiries and delivers appropriate information or refers to appropriate function or peopleParticipates in successful implementation or improvement initiativesDevelops key relationships and dependencies with other business functionsCo-ordinates the handling of difficult and/or unusual situationsAd hoc duties as required to ensure that the business directives are metContributes to development of customer support strategies and plansContributes to the establishment of best practices for customer supportFlexible approach to work supporting and backfilling other team members when appropriateDemonstrate positive behaviours in line with company values, engaging with colleagues and promoting an ethos of integration & high performanceQuality focus maintaining quality systems and compliance to regulationsAbout youMust hold a qualification in Science or have experience working in a laboratoryCustomer service experience within a commercial organisation, ideally within a similar environmentExcellent planning, organisational and time management skillsEffective communication skills both written & verballyProfessional and flexible approach to work with a firm focus on the customerExperience with working with various IT systems including MS OfficeAbility to meet deadlines and work under pressureWorking at ALSThe ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.Everyone MattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.EligibilityTo be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.How to applyPlease apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.