Laboratory Customer Service & Operations Specialist

STERIS; Tullamore; On-site; EUR 30,000 - 42,000; Full time

Job summary

STERIS is seeking a Customer Service Laboratory Administrator to support the smooth operation of the laboratory. You will handle customer inquiries about order status, timelines, and results, and assist with sample intake, purchasing, and documentation.

The role requires strong communication, excellent IT skills (MS Word/Excel/PowerPoint), and meticulous attention to detail to ensure audit-ready records and efficient procurement and logistics processes.

Qualifications

• Experience directly interfacing with customers in a fast-paced environment.
• Strong customer-facing skills and professional communication.
• Excellent IT skills including MS Word, Excel and PowerPoint.
• Excellent organisational and time management abilities.
• Meticulous attention to detail and data handling.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries regarding order status, timelines and results delivery.
• Handle customer inquiries via phone and email with clear communication and problem-solving to achieve resolutions.
• Process customer credit notes following established procedures.
• Utilise LIMS to book in samples and resolve discrepancies with customers.
• Maintain records in the document control system and support controlled documents updates.
• Assist with purchasing activities including ordering consumables and calibrations.
• Liaise with drivers and logistics for sample receiving.
• Maintain filing system for physical and electronic documents.
• Create new parts in LIMS with proper documentation.
• Collaborate with Team Leader to keep test methods and documents up to date.

Skills

Customer-facing

Interpersonal skills

Communication

Organization

Time management

Attention to detail

MS Word

MS Excel

PowerPoint

Education

High School Diploma or GED

Tools

MS Word

MS Excel

PowerPoint

Job description

STERIS is seeking a Customer Service Laboratory Administrator to support the smooth operation of the laboratory. You will handle customer inquiries about order status, timelines, and results, and assist with sample intake, purchasing, and documentation.

The role requires strong communication, excellent IT skills (MS Word/Excel/PowerPoint), and meticulous attention to detail to ensure audit-ready records and efficient procurement and logistics processes.