Lab Customer Success Coordinator

ALS; Clonmel; On-site; EUR 30,000 - 42,000; Full time

Job summary

ALS is seeking a Customer Services Coordinator to act as a liaison between customers and the laboratory, handling requests, queries, correspondence, and ensuring high customer satisfaction. The role emphasizes developing proactive customer relationships and monitoring sample progress within a laboratory setting.

Applicants should have a science background or lab exposure, strong communication skills, and proficiency in MS Office.

Qualifications

• Science qualification preferred or lab experience.
• Customer service experience in a commercial setting.
• Excellent planning, organisational and time management skills.
• Strong written and verbal communication.
• Professional and flexible approach focused on the customer.
• Experience with MS Office.

Responsibilities

• Respond to customer enquiries and resolve issues promptly.
• Manage customer accounts and maintain proactive relationships.
• Escalate complex queries to appropriate teams.
• Monitor sample progress to meet customer requirements.
• Contribute to development of customer service strategies and best practices.
• Backfill colleagues as needed to meet business directives.
• Maintain quality and regulatory compliance.

Skills

Customer service

Planning skills

Time management

MS Office

Education

Science degree

Tools

MS Office

Job description

ALS is seeking a Customer Services Coordinator to act as a liaison between customers and the laboratory, handling requests, queries, correspondence, and ensuring high customer satisfaction. The role emphasizes developing proactive customer relationships and monitoring sample progress within a laboratory setting.

Applicants should have a science background or lab exposure, strong communication skills, and proficiency in MS Office.