Customer Experience & Lab Liaison Coordinator

alsglobal; Clonmel; On-site; EUR 32,000 - 42,000; Full time

Job summary

ALS is seeking a Customer Services Coordinator in Ireland to act as a liaison between customers and the laboratory. The role involves handling enquiries, coordinating samples, and ensuring customer satisfaction through proactive service and collaboration with multiple teams.

The ideal candidate will have customer service experience, strong communication skills, and the ability to manage deadlines under pressure, with a focus on delivering exceptional service and maintaining compliant processes.

Qualifications

• Experience in customer service within a commercial environment.
• Ability to plan, organize and manage time effectively.
• Excellent written and verbal communication skills.
• Proficiency with IT systems including MS Office.

Responsibilities

• Responds to customer enquiries and resolves issues promptly.
• Manages customers' accounts and nurtures proactive relationships.
• Escalates complex queries to relevant teams as needed.
• Monitors sample progress to ensure customer requirements are met.

Skills

Customer service

Communication

Organisation

MS Office

Education

Science qualification (advantage)

Tools

CRM software

MS Office

Job description

ALS is seeking a Customer Services Coordinator in Ireland to act as a liaison between customers and the laboratory. The role involves handling enquiries, coordinating samples, and ensuring customer satisfaction through proactive service and collaboration with multiple teams.

The ideal candidate will have customer service experience, strong communication skills, and the ability to manage deadlines under pressure, with a focus on delivering exceptional service and maintaining compliant processes.