Key Account Manager

Uniphar; South Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Uniphar is seeking a dynamic business professional for Healthcare Supply Chain/Key Account Management. The role focuses on managing blue-chip partner relationships, optimizing inventory, and delivering value-driven projects across multiple clients.

You will lead a team, collaborate with finance and support functions, and drive strategies to retain and grow opportunities while maintaining high service levels and profitability.

Qualifications

• At least 5 years’ experience in Supply Chain Management or Key Account Management.
• Strong SAP (Systems Applications and Products) knowledge.
• Proven negotiation and conflict resolution skills.

Responsibilities

• Lead the team and mentor junior members.
• Collaborate with business support to ensure data accuracy for each client.
• Develop strategies for relationship management and new opportunities within existing clients.
• Work with the finance director to maintain client relationships and service levels.
• Monitor account profitability and drive improvements across all clients.

Skills

Supply Chain

Key Account Management

SAP

Negotiation

Report Writing

Stakeholder Management

Communication

Leadership

Commercial Acumen

Multitasking

IT Literate

Resilience

Ambiguity Tolerance

Tools

SAP

Job description

We are currently looking for a dynamic, highly motivated, business professional, with an outstanding track record in Healthcare Supply Chain/Key Account Management to build on our market leadership position.The candidate should have strong Supply Chain and market knowledge with a distinct business aptitude to deliver value to many blue chip multinational healthcare partners. An in-depth knowledge for understanding sales, profitability, inventory management and reporting is essential.The successful individuals will have the ability to manage multiple projects/programs and will be results oriented with a proven track record of sales, marketing and client management. Communication skills, an ability to influence a variety of audiences and the capability to drive value projects to completion is essential.Successful candidates must be able work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.MAIN DUTIES & RESPONSIBILITIESA leader to the junior members of the team.Work closely with the Business support manager to ensure all data/reporting is accurate for each client.Development of strategies for relationship management, how to retain and develop new opportunities within existing clientsWork closely with the finance director to ensure all client relationships are maintained.Develop and maintain a strong relationship with client management to ensure the client is confident and satisfied with the service the group provides.Accountable for all deliverables and targets for assigned group of clientsManage operational metrics, which ensures that the group is meeting business required goals across all clients.Ensure adherence to metrics and service levels and drive corrective action as required.Analyze and understand the client and their business, including future direction, business direction to add value both internally and externally.Understanding market trends, dynamics, competitor activities and customer requirements to identify new revenue streams and market opportunities.Review and implement where feasible alternate solutions for current activities and be a catalyst for change to improve the customer experience.Monitor Account profitability in line with annual targets.Build peer support and strong internal-company relationships across all divisions and functions to ensure the successful end to end management of each client.Ability to analyse market data and understand future trends to meet customer needs.QUALIFICATION, EXPERIENCE & SKILLS REQUIREDAt least 5 years’ experience in Supply Chain Management or Key Account Management as part of a business role.Working knowledge of SAP (Systems Applications and Products) is essentialCapability of building strong and collaborative internal and supplier relationshipsDemonstrated negotiation and conflict resolution skills.Previous experience in strong report writing and presenting data.COMPETENCIESCommunication skillsLeadership skillsCommercial AcumenHighly driven and motivatedOrganized with significant attention to detailTeam PlayerCustomer FocusedAbility to think outside the boxAbility to multitask very effectivelyIT LiterateResilientAbility to cope with ambiguityUniphar – Who we areWith a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain, Retail & On Demand, Uniphar Med Tech, and Uniphar Pharma.Supply Chain & RetailSupply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.Pharma – On DemandThe On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.Click here to find out more: About Us - Who we are | UnipharCulture at UnipharUniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.SustainabilitySustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.