Pharmasource and Ostomysource Customer Service Technician( 1yr FTC Project Dawn )

Uniphar; Dublin; On-site; EUR 32,000 - 46,000; Full time

Job summary

Uniphar is seeking a Customer Service Technician for Pharmasource and Ostomysource based in CityWest, Ireland. The role handles customer support, order management, and cross-functional collaboration to meet monthly targets while maintaining data accuracy and regulatory compliance.

The ideal candidate has a Pharmacy Technician qualification and experience in pharma customer service, with SAP experience and strong IT skills. Flexibility for busy periods and excellent communication are essential.

Qualifications

• Pharmacy Technician qualification and registration as required.
• Experience in customer service, preferably in the pharmaceutical sector.
• Experience with SAP is a distinct advantage.
• Flexibility to cover extra hours during busy periods.
• Strong IT skills and proficiency with MS Office.

Responsibilities

• Act as the primary contact for customers and resolve queries.
• Support the Sales and Customer Services Manager in running a best-in-class customer service team.
• Manage orders timely and maintain accurate product master data.
• Coordinate with vendors and internal departments to resolve issues and improve processes.
• Ensure regulatory paperwork and GDP processes are followed.

Skills

Customer service

Communication

Teamwork

Flexibility

Education

Pharmacy Technician

Tools

SAP

MS Office

PowerPoint

Job description

Pharmasource and Ostomysource Customer Service Technician1 year Fixed Term ContractCityWestThe RoleAs a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution. This is a one-year fixed-term contract role.Key Responsibilities & OutcomesAssist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targetsContribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employedProvide support to the PSOS Team Lead as required to resolve customer queriesEnsure customer orders are managed appropriately and in a timely manner within SLAMaintain department product Master Data requirementsEstablish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where requiredLiaise with various other Departments within Uniphar to resolve issues and achieve resultsAssist the PSOS Team Lead and higher management to constantly review, monitor and provide improvements to all processes and systems within the Uniphar GroupWork with AP department and PSOS Team Lead to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts reman up to dateEnsure all relevant regulatory paperwork is supplied to Uniphar when requiredComply with all Uniphar GDP processes and procedures and comply with regulations in force relating to supply of EMPs, Ostomy products and medical devices.Be aligned with Uniphar Group company strategy and focus including an in-depth knowledge of all relevant Work Instructions and SOP’sComplete any other designated task necessary as requested by ManagementKey Skills & ExperienceRelevant professional qualifications (Pharmacy Technician)Previous customer service experience preferably in the pharmaceutical sectorPrevious experience with SAP is a distinct advantageFlexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.Have good IT skills (MS Office, PowerPoint etc).Requires clear diction and a good telephone manner and a commitment to excellent customer serviceCOMPETENCIESAbility to work on own initiativeSpeaks clearly and specifically. Excellent communications skills including verbal, written and presentationCommunicates in a professional manner and effectively manages customer liaisonWorks well within a team, flexible and willing to share the workloadDemonstrate ambition and initiative in their workOpen to change in a fast-moving industry and to new learningBe supportive of colleagues in a team environmentShould adhere to the service values of Uniphar WholesaleAbility to learn new business processes and operate training provided on new IT applicationsAbility to work effectively in a team to achieve organisational goals.Uniphar – Who we areWith a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.Supply Chain & RetailSupply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.Pharma – On DemandThe On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, the UK, Europe, the USA, and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.Click here to find out more: About Us - Who we are | UnipharCulture at UnipharUniphar is a combination of many businesses, each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars that unpin and support our culture.We have a people-first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience are embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.Everything Uniphar does is enabled by our people, and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.SustainabilitySustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Sustainably running our business ensures that Uniphar will continue to prosper in the long term. We are focused on ensuring that each of the five pillars of our sustainability strategy is a fundamental part of our decision-making process.#unipharsupplychainretail