Key Account Manager

Uniphar Group; Dublin; On-site; EUR 80,000 - 105,000; Full time

Job summary

Uniphar is seeking a dynamic healthcare Supply Chain/Key Account Management professional to strengthen our market leadership. You will apply strong market knowledge, sales, profitability, inventory management and reporting to deliver value for blue-chip partners.

The role requires managing multiple client programs, leading junior team members, and building trusted relationships with clients and internal stakeholders to drive performance and new revenue opportunities in a rapidly changing

Qualifications

• At least 5 years’ experience in Supply Chain Management or Key Account Management as part of a business role.
• Working knowledge of SAP (Systems Applications and Products) is essential
• Capability of building strong and collaborative internal and supplier relationships
• Demonstrated negotiation and conflict resolution skills.
• Previous experience in strong report writing and presenting data.

Responsibilities

• Lead junior team members.
• Ensure data/reporting accuracy for each client with business support manager.
• Develop strategies for relationship management and new opportunities within existing clients.
• Work closely with the finance director to maintain client relationships.
• Maintain strong client management relationships to ensure satisfaction with the service provided.
• Accountable for all deliverables and targets for assigned group of clients.
• Manage operational metrics to meet business goals across all clients.
• Ensure adherence to metrics and service levels and drive corrective action as required.
• Analyze market data and understand future trends to meet customer needs.

Skills

Communication skills

Leadership skills

Commercial Acumen

Results oriented

IT Literate

Tools

SAP

Job description

We are currently looking for a dynamic, highly motivated, business professional, with an outstanding track record in Healthcare Supply Chain/Key Account Management to build on our market leadership position.

The candidate should have strong Supply Chain and market knowledge with a distinct business aptitude to deliver value to many blue chip multinational healthcare partners. An in-depth knowledge for understanding sales, profitability, inventory management and reporting is essential.

The successful individuals will have the ability to manage multiple projects/programs and will be results oriented with a proven track record of sales, marketing and client management. Communication skills, an ability to influence a variety of audiences and the capability to drive value projects to completion is essential.

Successful candidates must be able work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.

Main Duties & Responsibilities

• A leader to the junior members of the team.
• Work closely with the Business support manager to ensure all data/reporting is accurate for each client.
• Development of strategies for relationship management, how to retain and develop new opportunities within existing clients
• Work closely with the finance director to ensure all client relationships are maintained.
• Develop and maintain a strong relationship with client management to ensure the client is confident and satisfied with the service the group provides.
• Accountable for all deliverables and targets for assigned group of clients
• Manage operational metrics, which ensures that the group is meeting business required goals across all clients.
• Ensure adherence to metrics and service levels and drive corrective action as required.
• Analyze and understand the client and their business, including future direction, business direction to add value both internally and externally.
• Understanding market trends, dynamics, competitor activities and customer requirements to identify new revenue streams and market opportunities.
• Review and implement where feasible alternate solutions for current activities and be a catalyst for change to improve the customer experience.
• Monitor Account profitability in line with annual targets.
• Build peer support and strong internal-company relationships across all divisions and functions to ensure the successful end to end management of each client.
• Ability to analyse market data and understand future trends to meet customer needs.

Qualification, Experience & Skills Required

• At least 5 years’ experience in Supply Chain Management or Key Account Management as part of a business role.
• Working knowledge of SAP (Systems Applications and Products) is essential
• Capability of building strong and collaborative internal and supplier relationships
• Demonstrated negotiation and conflict resolution skills.
• Previous experience in strong report writing and presenting data.

COMPETENCIES

• Communication skills
• Leadership skills
• Commercial Acumen
• Highly driven and motivated
• Organized with significant attention to detail
• Team Player
• Customer Focused
• Ability to think outside the box
• Ability to multitask very effectively
• IT Literate
• Resilient
• Ability to cope with ambiguity

Uniphar – Who We Are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain, Retail & On Demand, Uniphar Med Tech, and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.