Key Account Manager

Morgan McKinley; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

Morgan McKinley in Cork, Ireland, is seeking an experienced Key Account Manager to manage a portfolio of established accounts, build long-term relationships, and support new product introductions from concept to launch.

You will work across Sales, Design, Operations, and Supply Chain to ensure outstanding customer service, accurate forecasts, and proactive stock management while driving revenue growth.

Qualifications

• Experience in key account management or customer-focused sales.
• Excellent communication and relationship-building abilities.
• Strong organisational skills to manage multiple priorities.
• Commercial awareness including pricing and margins.
• Analytical and problem-solving capabilities.

Responsibilities

• Manage and develop long-term relationships with an assigned portfolio.
• Process orders, quotations and sales forecasts accurately.
• Monitor stock levels and analyze usage to maintain availability.
• Negotiate pricing and resolve order or delivery issues.
• Collaborate with Sales, Design, Operations and Supply Chain on product development.
• Prepare performance reports and assist with pricing and reporting.
• Support the wider Sales Team with pricing and account activities.

Skills

Key account management

Communication

Relationship building

Organisational skills

Negotiation

Analytical thinking

Tools

Excel

ERP system

Job description

Morgan McKinley are delighted to be partnering with a growing and customer-focused organisation to recruit a Key Account Manager. This is an exciting opportunity to join a collaborative commercial team, managing a portfolio of established accounts while building long-term customer relationships and supporting the successful delivery of new products from concept through to launch.

Working cross-functionally with Sales, Design, Operations and Supply Chain, the successful candidate will play a key role in ensuring exceptional customer service, effective stock management and the continued growth of key client accounts.

Responsibilities:

• Manage and develop long-term relationships with an assigned customer portfolio, acting as the main point of contact for queries and ongoing requirements.
• Process customer orders, quotations and sales forecasts, ensuring accuracy and timely delivery.
• Monitor stock levels and analyse customer usage to maintain availability and avoid excess stock.
• Monitor sales margins, negotiate supplier pricing and resolve order or delivery issues.
• Liaise with Sales and Design teams on new product development, including pricing, specifications, samples and artwork approvals.
• Build strong supplier relationships and coordinate supplier onboarding with relevant internal teams.
• Work closely with Finance, Quality, Warehouse and Operations to resolve queries and ensure smooth order fulfilment.
• Maintain accurate account records, track new product development and prepare performance reports.
• Support the wider Sales Team with pricing, reporting and other account management activities.

Experience, Knowledge and Skills:

• Previous experience in key account management, internal sales or a similar customer-focused role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Commercial awareness, including pricing, negotiation and margin management.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office, particularly Excel; ERP system experience is advantageous.
• A proactive, self-motivated approach with a strong focus on customer service and teamwork.
• Relevant industry experience would be beneficial but is not essential.